Please check if the feature has not already been requested.
If not, please describe it
Auto - KB Proposal related to the category and type of ticket
To exploit the knowledge base at best when processing a ticket, depending on its type and category , it will be a good KB list is proposed to the technician to solve the problem without going to perform research itself in the knowledge base.
If any of KB self- proposed resolution allows the ticket, that acquires a point scoring KB making it more relevant. This KB will be offered in the first position the next time a ticket of the same qualification will be open.
This feature will :
-> To save time technicians -> From more easily create KB if none is proposed in qualifying ticket -> Prioritize the most important KB
Remind the user to answer a satisfaction survey
When the user approves the solution of the ticket, the message appears in the lower field must tell the user "Now click this link and answer the ticket satisfaction survey ."
GLPI + AI Bot
Enable an artificial intelligence bot chat in the GLPI that take and give responses of the Knowledge Base and the information into the tickets
Comparison of two assets side by side to findout duplicates
After some searching you discover this asset may be a duplicate of an other. Added by someone despite it already exists, or imported twice by an automatic inventory tool.
To ease comparison between two assets, GLPI should display them in a single page, side by side and show differences. Three buttons would help to solve the "conflict" : merge, delete A or delete B.
Surbrillance des onglets sélectionnés
Bonjour,
En 0.90.1, les onglets sélectionnés de la timeline sont blancs. Ce qui est particulièrement perturbant quand on se trouve sur le premier onglet de la timeline. Exemple :
Dans cet exemple, on ne sait pas si c'est l'onglet "Réservation" ou "Administration" qui est sélectionné.
Pouvez-vous faire en sorte que la couleur de fond du dernier élément du fil d'Ariane (ici le rouge de "Réservations") soit celle de l'onglet sélectionné (ici "Réservation") quel que soit le thème ?
La demande est la même pour permettre de distinguer les onglets sélectionnés dans :
- les marque-pages (voir capture d'écran)
- les tickets (voir capture d'écran)
Merci
add feat: approval chain: sequential approval
Hello.
It would be great if you made consistent approval in the business rules for tickets.
example:
an application was created / approver #1, then if approver #1 approved, then the ticket was transferred to approver #2, etc.
Signaturepad in GLPI
Hello would it be possible to add a signature pad in jquery that can be used to confirm assignement of assets to a user ?
The ability to combine/merge items into one.
One typical problem situation is when a department in a company first manually enters equipment(computer, mice, monitors, usb devices,printers, network devices, simcards, phones, etc) from orders and then there is a record completed by an agent whether GLPI or Fusioninventory.
Everything is ok until the wrong serial number is entered in the manually entered record (or the numbers are entered from the typist's head :/).In such a case we have a problem because 2 separate items begin to function in GLPI , one entered manually with important accounting and administrative data and the history of their changes and the other entered by the agent with technical IT data.
There is no possibility in such a case to merge them into one correct record with preservation of the history of changes.
With preservation of changes also in the fields added using the fields plugin.
Field unicity across all itemtypes
The idea would be to have unicity across itemtypes.
For example, an inventory number must be unique, whatever the itemtype.
wawax posted this idea to the project repository and tagged it as an enhancement.
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