Bonjour,

Je pense que ce serait bien si les personnes peuvent laisser un avis sur les plugins. Cela permet de connaitre les retours des personnes qui l'ont déjà utilisés. Avantages: Inconvénients d'un plugin.

It would be interesting if the business rules for tickets have these actions or change textual fields such as description, title, or ticket followup.

Create new options on schedule in recurrent tickets, e.g.

"Create ticket in the last friday of the month"

"Create ticket in the second thursday of the month"

Hello,
When I create a new change / problem ticket and assign it to me, there is not not visible on my home page.

Home page : http://localhost:8080/GLPI/front/central.php

To reproduce

Steps to reproduce the behavior:

1. Go to 'Assistance'
2. Click on 'Changes'
3. Click on '+' sign
4. Fill all the followings and assign it to you
5. Click on 'Add'
6. Go to 'Home'. The new change ticket is not visible.

Logs
There is no error in log files.

Screenshots

Can you display the change / problem tickets on Home page ?

I have not seen any tickets related to depreciation support. I really enjoy working with GLPI, but one of features that I think would be very useful is the incorporation of depreciation. Many ITSM projects incorporate some sort of straight line depreciation reporting. It looks like this was brought up in 2010 https://forum.glpi-project.org/viewtopic.php?id=21692

This would be a great feature in the Management field with either "Depreciation Rate" or set the rate based on asset type like "Computers - 5 year depreciation"

It would be nice to then pull reports on current assets values. Let me know if I'm missing some configuration, but based on my testing there is only currently Amortization support.

Hello,

Today, it is not possible to define a location for a change

Therefore, it is not possible to list all changes for a location. Consequently, we go 2, 3 times to a single place or the users are surprised to see us coming to replace a PC tower without bringing a screen or whatever they are waiting for...

So, I recommend adding the field 'Location' in the changes. It seems to be logical and profitable for the majority

--

Merci de m'avoir lu et bonne journée.

Malamort

GLPI 9.2

In the path... 

Administration -> Entities -> Root entity (or other) -> Assistance (Tab)

To add other option or setting in the section Configuring the satisfaction survey, something like Satistaction Resolution Level, where the user can choose a "Default" qualification.. into the Telegram GLPI Group (Spanish) https://t.me/glpisp, the user @SlayerBat, was seek about the file where is located this option.. and is into ticketsatisfaction.class.php line 122

But, in the end the main idea is something like that:

Actually the main idea about this was by @SlayerBat, so the credits are for him. 

I think it might be convenient to validate a request directly in the email using an accept / reject button. Some validators are not very comfortable with the GLPI interface for the validation part.

Not able to change time format, for example to 12 hours AP/PM.

GLPI support a lot of languages, but it isn't very flexible in setup language formats, for example change 12/24 hours format.

It would be fine to have a option to change time format at least 12/24 hours. Better would be add option to also use custom time format for displayed time.

For example Wordpress use 4 option and one custom:

Need to attach documents when solving a ticket.