Good morning,

Nowadays with GLPI v9.2.x it's possible to make the following relations between the different assistance objects (most of them are possible in GLPI v9.1.x, but not all of them).

GLPI v9.2 Assistance Objects Relationship

These relationships are possible, yes, but make them are a tedious task in many cases.

    Example #1:

   The user Alice calls with a problem in Computer#1. The technician Bob opens a new Ticket#1 and link it with Computer#1. Afterwards, other users call with the same problem in Computer#2, Computer#3, Computer#4,... and Computer#20. Bob must realize the same operation (link Ticket#1 with Computer#n) twenty times.

    Example #2:

   Alice, from our branch office in Paris request us twenty computers (Computer#10, Computer#11,...,Computer#29) located in our central warehouse. Alice didn't open a ticket for that so Bob creates a new Ticket#1 (service request) to track the shipment. In the best case Bob must realize the same operation (link Ticket#2 with Computer#1n) nineteen times.

Other times the relationship can only be established from one end.

    Example #3:

   Bob needs to link the Computer#1 to the Ticket#1, which already exists. He must remember that is only possible to do from the Tickets Management; from Assets Management it is only possible to create new tickets linked with an asset but not to link an asset with an already ticket.

As I say, to make the relationships is possible, of course, but when the number of element to connect is elevated the process becomes into a tedious thing. This is why I suggest two improvements.

Suggestion #1 > Take a selection of an object A query as the set of elements to link to a previously created B object.

Following with Example #2, it would be possible to reduce the number of operations to  four or five in this way.

1. In 'Home > Assets > Computers' make the query "'Characteristics - Name' contains '^Computer#1' Or 'Characteristics - Name' contains '^Computer#2'".
2. Select all computers from the query result.
3. Choose the massive action "Associate with ticket...".
4. Choose the ticket with which to associate the computers; Ticket#2.
5. Confirm action.

Following the previous picture, It should be created the following new massive actions.

• Massive Actions for Assets
  
  • Associate with Ticket...
  • Associate with Problem...
  • Associate with Change...
  • Associate with Problem...
  • Associate with Knowledge Item...
• Massive Actions for Tickets
  • Associate with Problem...
  • Associate with Change...
  • Associate with Task # of Project...
  • Associate with Knowledge Item...
• Massive Actions for Problems
  • Associate with Change...
  • Associate with Knowledge Item...
• Massive Actions for Changes
  • Associate with Project...
  • Associate with Knowledge Item...
• Massive Actions for Projects
  • Associate with Knowledge Item...

Suggestion #2 > Make bottom-up relationships

Following with Example #3, it would be possible associate Computer#1 with Ticket#1 from Computer#1; Bob will never need to think before where to go to do the association. From 'Home > Assets > Computers > Computer#1 > Tasks Tab' Bob could create a new ticket associate with Computer#1 or associate Computer#1 to a previously existing ticket.

Following the previous picture, It should be created the following new actions.

• Assets
  • 'Tickets' tab  
    • Associate with Ticket...
  • 'Problems' tab
    
    • Associate with Problem...
  • 'Changes' tab
    
    • Associate with Change...
  • 'Problems' tab  <-----------------------------(***This tab is missing***)
    
    • Associate with Problem...
  • 'Knowledge base' tab
    
    • Associate with Knowledge Item...
• Tickets
  • 'Problems' tab
    
    • Associate with Problem...
  • 'Changes' tab
    
    • Associate with Change...
  • 'Project tasks'
    
    • Associate with Task # of Project...
  • 'Knowledge base' tab
    
    • Associate with Knowledge Item...
• Problems
  • 'Changes' tab
    
    • Associate with Change...
  • 'Knowledge base' tab
    
    • Associate with Knowledge Item...
• Changes
  
  • 'Projects' tab
    • Associate with Project...
  • 'Knowledge base' tab
    • Associate with Knowledge Item...
• Projects
  • 'Knowledge base' tab
    • Associate with Knowledge Item...

That is all. Thanks in advance and best regards,

If i get a small ticket from user over web interface which i can solve directly. I have to create a task with state done for time recording. It would be great to add this time 3 min / 5min / 7min directly in solution mask.

Example Solution: Off / On the printer solves this problem... but i have the time for read the ticket. I don't want to waste time on time recording task too.

Separate virtual machines and containers.

Should be considered as containers, as retrieved by FusionInventory agent :

- Docker

- LXC & LXD

- Solaris Zones (https://en.wikipedia.org/wiki/Solaris_Containers)

- OpenVZ & Virtuozzo (https://en.wikipedia.org/wiki/OpenVZ)

Hi,

Add field average time in stock and in use in cartridge list.

Thanks in advance

Is it possible to get access to latest item (followup/task) that was added within ticket/change/project?

I want to prepare notification template that will have the lastest followup at the top and rest of the conversation below to have better notifications from the system.

Same applies to tasks in changes/projects/tickets.

In version 0.8xxx, the column titles weren't prefixed in "list" mode. For example, "Purchase date". Now, in 0.9, column titles are prefixed with the name of the source table name. But it makes columns header very high.

Perhaps it's possible to put a parameter to avoid that.

I have added custom fiels from a plugin to the tickets but this fiels are not sent in the notification mails.. so it could be interesting adding custom fields from plugins in the notification mails.

The system can automatically, on the opening ticket, set the location based in the requester location, allowing the user change the location for your ticket.

These questions are related in those links:

http://forum.glpi-project.org/viewtopic.php?id=33726 and http://forum.glpi-project.org/viewtopic.php?id=33726

http://forum.glpi-project.org/viewtopic.php?id=101973

Enable a plugin that generate a mindmap of the a incident or requirement or even a entity