Enable a plugin that generate a mindmap of the a incident or requirement or even a entity

Bonjour,

Il existait auparavant un plugin permettant d'ajouter les tâches plannifiées à son agenda Outlook.

Actuellement, on peut ouvrir le planning dans outlook mais dans un calendrier à part. Ceci n'est pas pratique pour l'organisation du calendrier de chaque technicien

Est il possible d'intégrer cette fonctionnalité ?

Bonjour,

Concernant les notifications, la balise ##ticket.urlapprove## pointe actuellement vers l'onglet Ticket (la page générale du ticket) et non vers l'onglet Traitement du ticket. Cela permettrait pourtant à l'utilisateur d'accéder en un clic à l'approbation ou au refus de la solution depuis le mail de notification.

Merci

• assign persons to task of project
• define dependencies of tasks
• define constraints of tasks ou projects
• Automatic increment project % finished when task % are incremented

In Assistance > Tickets, add an actor assigned to supplier in mass actions

Currently, in each Business Rule for Tickets, we have a unique criterion that, if met, applies the defined actions when that criterion is true.

What possibility would there be to expand the number of criteria to more than one as well as the actions associated with each of them, all within the same Business Rule for Tickets?

Example for a single rule: Assignment rule according to the ticket title

This would not only simplify the number of defined rules but also allow for grouping similar criteria and actions in a single Business Rule for Tickets.

This would allow, for example, to assign service categories to tickets generated from public forms.

Request:

• Create a new category - subsciption plans
  
• Add a field or tab in the Lines menu of a specific number to assign subscription plans.
• Include customizable details like plan name, cost, features, and duration.
• Enable filtering and reporting based on subscription plans.

Benefits:
Improves telecom subscription management, reporting, and resource tracking.

When using a ticket, I want to assign some consumables to it and have them be adjusted in the consumables panel.

So, if I have a printer that the team submitted a ticket for more ink, 

1. I go into the ticket
2. click a new "consumables" tab
3. Add the consumables to the ticket (just like items, only with the extra "consumables" data like who it's assigned to)
4. The inventory in consumables changes to reflect the ink that was used.

When creating a dashboard, could we possibly be able to integrate "saved search" results as widgets ?
Thanks in advance

Lorsque nous créons des "tableaux de bord" (ou 'dashboard'), peut-on imaginer une possibilité d'intégrer les résultats des "recherches sauvegardées" sous forme de widgets ?
Merci par avance