It would be nice to have added the criteria "validation state" in the ticket business rules.

This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.

thnks

We would need a function to assign tickets different, depending on the time.

Example:

From 7 am until 4:30 pm first level group is assigned but the remaining time the second level should get the tickets direct.

Hi,

Is it possible to add a button to swith between global and personal view ? For now, if a personal view is defined we need to delete this one to display global view.

Topic on GLPI's forum : http://forum.glpi-project.org/viewtopic.php?id=154548

Ability to split notification informations (admin email, signature) for helpdesk & inventory.

In some cases, it's not managed by the same service, so emails must not be sent with the same email & signature.

Hi,

The idea is to make possible the activation of a captcha on the login page of GLPI.

Use an existing library (example, google recaptcha with setting the SiteKey in glpi configuration) or internal development glpi.

Regards,

Enable the option change the Login form style, Logo and Background by templates even the option out of business, in construction and so on.