Technicians shouldn't see the satisfaction information of the tickets to avoid some problems between requesters and technicians. 

Maybe some right rules for the satisfaction on Profiles since the managers should see these informations.

When a power supply is assigned to an phone (only possible from components, not from phone) it will not shown components)

The current behavior:

When a major incident occurs, we receive a lot of call. The best practice is to create a ticket for the first caller and add each next callers as requester to this ticket.

Today GLPI allow to setup the sending of a notification to the “requester” based on the event “ticket creation”. Which means that the first user receive a notification.

GLPI allow also to setup a notification to the “requester” based on the event “New user in requesters” but this means that

• When adding user 2, the users 1 receives a second notification and the users 2 receives a first notification.
• When adding user 3, the users 1 receives a third notification, the users 2 receives a second notification and the users 3 receives a first notification.
• And so on…, when adding 20 users to a ticket, the user 1 receive 21 notifications…

As a consequence, we may not setup the notification to added users based on the event "new user in requesters"... Only the first user is notified.

The good news is that it is already possible today to send a notification automatically to each caller when the technician solve the incident.

My idea:

by adding a recipient “last requester added" to the recipient’s notification, we would be allow to send a notification to the added users only.

In this way, each users would be informed once when calling.

Merci à Jean-Mathieu, Julien et Bazile et tous les contributeurs pour GLPI :) and thank you for reading me.

Malamort

on GLPI 9.2  

Would be awesome to see glpi as preconfigured UCS App.

Would be more awesome, if not only users and groups are synced, but also assets (at least the network ones).

Thanks a lot,

meg

P.S. Some docs:

https://docs.software-univention.de/app-tutorial-4.1.html

Hello! Thank you very much for GLPI! Add please the function of moving the equipment between types. The fact is that when you create equipment in the "equipment" then it is impossible to move to the "printers" tab. Thank you.

Instead of a month or warranty dropdown, add an end of warranty date.

Is there any way to automatically change the location of an asset depending on the switch port it was detected (and the network outlet which is connected to that port?)

Check the possibility of routine creation for preventive equipment maintenance, with calendar and check list.

Hi,

Is there a way of getting the updated tickets with just the updated information? I want an email with only the updated fields of the ticket on ticket update.

Thanks

Configure the message, "Your session has expired" in the login page, once it is redirected to the login page.

Show the message, "Your session has expired" in the login page, once it is redirected to the login page, when session is expired.