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+10

mass actors remove option

Sebastien 7 years ago updated by snowman386 2 years ago 2

Hi

In the list of all tickets not solved, we're able to mass add an actor but we're unable to mass remove an actor


i.e. : you have 10 tickets with actor named A and you want to transfer them to B. You can't mass remove A but you can mass add B.

So it would be easier to mass remove A in one action and then mass add a new one

+10

Associate documents to some dropdowns (eg. computer models)

CDuv 8 years ago updated by hgpit 2 years ago 2

Context: I use the Documents (from Management) to store some user manuals, technical specifications, firmwares, utility softwares about my computers, network equipment, printers, etc.

If a technician needs the user guide about the computer he is repairing he does not have to look on the Internet or find the physical manual (if any): he just goes to the "Documents" tab of the asset.


This solution works fine but have a major drawback: documents can be associated to single/individual asset. So if I have three servers of the same model (eg. BrandX SupermodelY) I'll have to associate my user manuals to theses three assets. If in the future I acquire a fourth SupermodelY server: let's hope I won't forget to associate it to my user manuals.


What I suggest is the ability to associate a document to some dropdowns, for examples:

  • The models (Computer models, Networking equipment models, Printer models, Monitor models, Peripheral models, Phone models).
  • Virtualization systems
  • Operating systems

Then, I'll associate my BrandX SupermodelY user guide to the "BrandX SupermodelY" computer model, and any past or future computer asset that is of model "BrandX SupermodelY" will have the user guide listed in it's "Documents" tab.


As an implementation reference: it is already possible to associate documents to "Locations" (but, where it differs from my idea, is that I don't see any implication on assets set on that location).

+9

Configure mandatory field in computer assets

Alex11111 3 months ago 0

Good night,

I just installed GLPI 10.0.11 and I would like to set some fields as required(mandatory) when we register an asset in computers. I have been researching and from what I see it is only possible to create required fields in ticket templates or using the "Form validation" plugin.

FormValidation Plugin: https://github.com/tomolimo/formvalidation

I have tried(install) the Form Validation plugin, but from what I have seen it only allows mandatory fields to be created during the user session and we cannotapply simultaneously to several users.

This is the message from the plugin: Edit mode (valid for current session only, will be reset at next login)

Not finding a way to create mandatory fields, I tried to modify the glpi_computers table of the DB (glpi) by executing the following command:

ALTER TABLE glpi_computers MODIFY name VARCHAR(255) NOT NULL DEFAULT 'mandatory';

However, you could still add teams with the "name" field empty. Is there an option to create mandatory fields in computer assets?

+9

Integration of Microsoft Teams and Planner as a plugin.

mastermixer 5 years ago 0

Is it possible to integrate Microsoft Teams and Planner as a plugin or any other way? This would be very helpful, because Microsoft does not have a Ticket System in Teams and Planner - this could be a big chance for GLPI!

+9

Add more types and recipients to Notificaition Planning recall

s@brzd me 5 years ago 0

It would be useful to add additional recipients to notificaition for planned ticket task reminder.

In notification "planning reminder - planning recall" there are only Requeser (of tiсket o_O) and Technical (of task). Please add at least a group assigned to a task (for examlpe, in notification "ticket - new task" there are many recipients).

There is only one type of notification for new task. It would be convenient to make separate for different statuses - planed, to do, done. And for status chandge.

+9
Started

Improve Search Options of IT Assets - Improvement #3 - Simplify and extend global searches

Tomás Abad 6 years ago updated 6 years ago 2

This idea assumes that these others have been taken into account.



This is the idea.


Image 170


It is simple and powerful new feature based on Improvement #1 and Improvement #2. It would allow make queries like this one.


Image 172


In other words:


Computers with processor "Intel Core i5" and operating system "Microsoft Windows XP" or with processor "Intel Core i3" and operating system "Microsoft Windows 7" with a monitor Dell or HP with a size between 17 and 23 inches and HDMI connector and a printer USB which doesn't have network connection properties.

Does anybody else like this idea? ;)


Best regards,


+9

Show group planning on Group View tab

Eduardo Spinola 6 years ago updated by Armin 6 years ago 1

Show group planning in the group view tab like  "Personal View" tab, "Your Planning" box, because when we have tasks to do assigned with groups we can't see it on the home screen.

+9

In the tasks appear all the technicians and all the groups in the combo box assign a task, this is a bug?

Eduardo Spinola 7 years ago 0

I noticed a strange behavior in assigning tasks that appears to be a bug.


In the combo box to select user or group that will perform the task appear all the technicians. And on the next button to check the availability is visible only the users that assign the ticket or users no the group that is assigned (this seems to be the correct one)


This bug been reported? Does any new version to fix it? I'm here with GLPI 9.1.4.


+9

Add a button in Watchers to add me directly

mathieu sizec 7 years ago updated by blippercop 2 years ago 3
+9

Availability of changing the entity of an ticket

Ricardo Alexander Perez Ricard 7 years ago updated by Denn 11 months ago 2

If a user moves between different entities, he or she has permissions in those entities, if he or she sends an incident or request from an entity where he or she is not physically present at the time, the technician, supervisor or administrator does not have the option to Change the entity to which that incident or request belongs.