Please check if the feature has not already been requested.
If not, please describe it
Add the option Vote and Rate in the Knowledge Base entries
Add the option Vote and Rate in the Knowledge Base entries for democratized or select the better option
Give possibility to create ticket by email "on behalf of"
By default, when creating a ticket by email the writer and the requester of the ticket are equals to the email sender.
It is a good idea to implement a new feature to give users the possibility to create ticket 'on behalf of':
A user X sends an email 'on behalf of' user Y means the ticket writer will be user X, but the ticket requester will user Y.
To implement this feature, one may use a special pattern in the email body:
##From: LastName, Firstname
This feature is mainly used by service desk people when they often get emails from end-users, so instead of manually creating a ticket (doing copy/paste), then they just forward the email adding a ## in front of the "From: LASTNAME, FIRSTNAME" automatically added by the web client.
We may add the pattern in a new setting so that it can be adapted to local needs.
thank you
regards,
Tomolimo
PS: I may add this to GLPI project as it has already been developed for us.
Add a configuration option for New Item to be Recusively visible or not : Child Entities : Yes or No
Management of equipment loans / Gestion des prêts de matériel
- Utilisateur
- Date de début du prêt
- Date de retour prévu
- Remarque sur le bien emprunté
qui entraînerai lors de la validation :
- la liaison de l'ordinateur à l'utilisateur
- changement de statu de l'ordinateur en (à définir dans les paramétrages)
- la génération d'un PDF reprenant les éléments renseignés (logo de l'entreprise et condition de prêt à définir dans les paramétrages)
- le PDF sera lié comme document de la fiche ordinateur
avec une procédure similaire lors de la restitution du bien.
IN ENGLISH :
In the profile of a computer, adding a tab ( To Lend) with fields to be filled :
MAPI/OWA Compatibility
My agency has left behind POP and IMAP protocols many years ago in favor of OWA and MAPI. Most contemporary (and unfortunately non-free) Service Desks do support native Exchange protocols. It would be amazing if these could be implemented in GLPI.
Dashboard plugin into the Core
We use a reduce versión of the GUI for the final user. It´s posibble that dashboard plugin (https://forge.glpi-project.org/projects/dashboard/) come for default into the core for the final user?
Massive Actions update locations - Latitude and Longitude
Add cordinate fields latitude and longitude to massive actions in Dropdowns > Locations
direct url to a computer using the inventory number
A computer (any type of asset) can be addressed through a unique url, something like http://localhost/glpi-9.2.4/front/computer.form.php?id=4150, where 4150 is the (unique, internal) id of the computer.
I'd like to use a url where the parameter is the inventory number (supposed unique)
Connection destination by default
It would be great to have possibility to fix a connection resource as default to users... now, first option is internalDB, but we use LDAP, so users have to change it manually (and some of them don't do it...).
Customer support service by UserEcho
