Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+6

Split solution description in 2

Walid Nouh 8 лет назад 0

Split a solution in two fields :

- solution for the user (in general a short text)

- technical solution : a link to a KB article


If a KB article is created from a solution, link the solution to the article.

+6

Disable notifications for user's own changes/Followups when made by e-mail. GLPI 9.1.2

sotovivi04 8 лет назад обновлен 8 лет назад 2

I noticed, that when I simulate a client and send a email followup, I get a "copy" response of my own followup to my email.

I've seen several users displeased by this topic.

+6

Possibility to add a group as watcher on the simplified interface

artuso daniele 8 лет назад 0

Possibility to add a group as watcher on the simplified interface, at the moment is possible to do it only in the standard interface

+6

Business rules: add validation state in criterias

MAEuser 8 лет назад 0

It would be nice to have added the criteria "validation state" in the ticket business rules.

This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.


thnks

+6

Please! An important suggestion to add the status

Nikolai AircraftRu 8 лет назад 0

Please add the status of "approval" for ticket that appears automatically at the time of the request for validation, as new and processing (assigned) and Solved, etc.Please, very need!

+6

tasks chain

Sulian 8 лет назад обновлен ArriMa 12 месяцев назад 1

When a ticket has several tasks to do, you can add the ability to link between them in order to see the tracking of the resolution ?

+6

Timezone Plugin integration

The Tech 8 лет назад обновлен Curtis Conard 2 года назад 2

Plain simple. Having users in different timezones is not easy without this plugin.

Let's add it to the core.

https://github.com/tomolimo/timezones

By the way thanks Tomolino.

+6

Highlight ticket changes in email notification

dethegeek 8 лет назад 0

Assuming a reader easily remembers the history of a ticket, they may quickly find what changed if the chanes are highlighted (using italic, bold or a color, or something else)



+6

Using the graphic code (CAPTCHA) on the login page

François Legastelois 9 лет назад 0

Hi,


The idea is to make possible the activation of a captcha on the login page of GLPI.

Use an existing library (example, google recaptcha with setting the SiteKey in glpi configuration) or internal development glpi.


Regards,

+6

History of sent mails

Ricardo Montenegro 9 лет назад обновлен Walid Nouh 8 лет назад 3

It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).

Сервис поддержки клиентов работает на платформе UserEcho