I think It would be very helpful to have the possibility of adding something like ##solution.author##.

There is already ##followup.author##, so I dont get why the solution one isnt there already.

When we direct a call to a supplier we are restricted to the email address that is 
registered for him, and as there is the possibility of several contacts registered 
for the same supplier, then we could select which contact to send the call to.

So the process would be as follows:

1. Assign the ticket to the supplier;
2. The system shows in the list all the contacts registered for the supplier;
3. We select the desired contact;
4. We confirm the assignment and the system sends the appropriate messages.

Good Day

may i please suggest the addition of half day as part of the closing days.

in GLPI the close times can be linked to the calender such that these are excluded in the overall reporting of a ticket life time.

suggestion: Add a time start and end of all close times. this will enable the addition of a halfday where the closing time is between 12:00 pm to say 5:00 pm. please this would assist a lot. in my work we have half days every month. the SLA's keep going even though work hours are off the rest of the day.

Maybe better to add button for add user near email field for add user from ticket without leaving the ticket. It may create two fields by default with email: login and email address. It will be faster for outsource Helpdesk.

After adding a PC fusioninventory is filling the contact automatic. A solution for automatic creating a user (with disabled userlogin) from this would be great.

Is there a possibility to purge old Softwareelements which arent used anymore? Same question is given for other Elements like Places and so on.

I'd like to know if this is applicable to majority. Is it possible to auto populate location details of the requester in the ticket location field. Requesting user already have location details. This is necessary in generating report by locations.

Best Regards,

It would be very useful to have more visual control of tasks, for example:

- When a task is completed, in addition to the checkbox appearing as checked, it should be painted green and bold (older versions of GLPI were much more visual in this sense).

- When filtering by tasks in the Timeline, you can sort them by state, for example put the "To do" tasks at the top and the completed ones at the bottom.

Actual there is a maximum of 200 for the settings "extend maximum page size for scrolling" and "search results".

Maybe it's possible to extend this to something of around 500?