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Integrate Instant Messaging Server (Openfire - Spark)

Ricardo Alexander Perez Ricard 7 лет назад обновлен glpi 3 года назад 5

Integrate GLPI with Openfire Instant Messaging Server and Spark client, both are Open Source projects:

Openfire is a real time collaboration (RTC) server licensed under the Open Source Apache License. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). Openfire is incredibly easy to setup and administer, but offers rock-solid security and performance.


Spark is a Cross-platform real-time collaboration client optimized for business and organizations.

Set an option to start a chat with technical or any user of GLPI , start a chat from the Ticket list or from the details of the ticket, etc.

New status to Tickets

Thiago Passamani 8 лет назад обновлен Pablo Horta 4 года назад 10

My sugestion is new status to tickets.
Exemples: Waiting Feeback (Aguardando Feedback) and Waiting List (Lista de Espera).


Option to assign entities to groups or add field 'location' to entities and search tickets by this criteria

balucha 6 лет назад обновлен dzabaljauregui 4 года назад 1

Add option to assign entities to groups(regions, routes or something) or add field 'location' to entities to sort ticket for easily plan route for car (technician).

We have many customers (200, one customer-one entity) and always 100+ opened tickets.

Searching and planing tickets from one region(route) is hard. There is no easy way to select ticket from one region(location) to plan best way for car/technician.


Improve "Mobile Application"

Ricardo Alexander Perez Ricard 7 лет назад обновлен Ney Ramon 4 года назад 1

Stevenes Donato develop this plugin:


I consider this plugin could be improved, and add more features, notifications, graphics, etc...
На рассмотрении

Integrate PDF plugin

arnaud meurou 8 лет назад обновлен glpi 8 лет назад 2

Being able to print in PDF in GLPI out of the box is an old request from the community :-) !

Custom welcome page (group view, global view, etc...)

PierreS 7 лет назад обновлен tuxxic 3 месяца назад 1

We need to be able to customize the display of the front page for users

The 3 views (personal, group, global) are not usable.

Pls add the ability to filter / add columns


Plugin MailAnalyzer should be included into the core of GLPI

wanderlei huttel 6 лет назад 0

The plugin Mail Analyzer should be included into the core of GLPI, because should be a normal behavior configuration.


Integrate Network Architecture plugin (Archires)

Óscar Beiro - TICgal 8 лет назад обновлен glpi 4 года назад 2
Having a graphic network map is something I deeply miss. Archires plugin hasn't been upgraded to 0.85 and it would be great to have it integrated into GLPI core.

Targets for tasks/solution templates

Arthur Schaefer 6 лет назад обновлен Eduardo Spinola 2 года назад 4

The ability to choose who can use each solution and tasks templates.

In the knowledge base we have the ability to choose the targets which can see some items. We could put that function also on the Solution and Tasks templates. What do you think?

Image 112

Image 111


Round Robin ticket auto assignment

The Tech 7 лет назад обновлен blippercop 1 год назад 2
The idea is to avoid the need of a manager assigning tickets to techs. In small shops, where there are a few techs doing the same job, and maybe a manager which it would be great to have tickets automatically distributed as they are created, among techs in a group.

Had to be added as a business rule for tickets action, where you could select the group where tickets with no tech assigned would be distributed.

Of course, it would be great to have a Load Balance auto-assignment system. It would be harder to code, though.

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