Integrate GLPI with Openfire Instant Messaging Server and Spark client, both are Open Source projects:

Openfire is a real time collaboration (RTC) server licensed under the Open Source Apache License. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). Openfire is incredibly easy to setup and administer, but offers rock-solid security and performance.

https://www.igniterealtime.org/projects/openfire/

Spark is a Cross-platform real-time collaboration client optimized for business and organizations.

Add option to assign entities to groups(regions, routes or something) or add field 'location' to entities to sort ticket for easily plan route for car (technician).

We have many customers (200, one customer-one entity) and always 100+ opened tickets.

Searching and planing tickets from one region(route) is hard. There is no easy way to select ticket from one region(location) to plan best way for car/technician.

Stevenes Donato develop this plugin:

https://sourceforge.net/projects/glpimobile/

We need to be able to customize the display of the front page for users

The 3 views (personal, group, global) are not usable.

Pls add the ability to filter / add columns

The plugin Mail Analyzer should be included into the core of GLPI, because should be a normal behavior configuration.

The ability to choose who can use each solution and tasks templates.

In the knowledge base we have the ability to choose the targets which can see some items. We could put that function also on the Solution and Tasks templates. What do you think?