Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+29
Started

Add patch panel in network assets

magaiverpr 7 years ago updated by Michał Panasiewicz 2 years ago 5

Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

+27
Planned

PENDING STATUS: Time Limit

Rodrigo Morato Rodrigues 8 years ago updated by glpi 7 years ago 4

Regards.

Today, when we change the status of a ticket to PENDING, the ticket will remain in this state indefinitely, and the SLA timing is also stopped.
a) Is there any way to set a time limit for the ticket stay in PENDING status?

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

+26
Started

Event Management

Pablo Rodrigues 9 years ago updated by glpi 5 years ago 3
Implement a event management, like the ITIL v3 proposes.

Control of events, where various warnings come to a one incident.
https://en.wikipedia.org/wiki/Event_Management_(ITIL)
+23

Closing the ticket via e-mail by the user

Kirill Lavrik 6 years ago 0

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:

Image 137


And it is also important to have a report (statistics) on such users and such closures.

+23

IM/Chat Feature to Create/Update Tickets

M. Cecil Dietz 9 years ago updated 9 years ago 2
It would be great to have chat functionality within the ticketing system.
Users could initiate a chat session to make a new request or update an existing ticket using an IM/chat feature. When the chat session is finished an option could exist to create a ticket from the conversation or be added as a followup to an existing ticket.
+22

Automatic action run days

tyrone wyatt 8 years ago 0

Automatic actions run period only allows for start time and end time.

Unfortunately we have no option to set the run days in which the automatic actions run on.

As an example we would like the ability to set the closeticket automatic action to only run Monday-Friday.


+21

Phone IMEI

stefano ceccherini 2 years ago updated by Curtis Conard 9 months ago 4

Hi,

Where are we supposed to enter the "IMEI" of mobile phones ? Nowadays there are two IMEIs, I think a new "IMEI" and "IMEI2" fields should be introduced.

+21

Create a new docker official image :)

Benjamin Aimard 7 years ago updated by MasterIT 4 months ago 3

Je pense qu'il serait pertinent de créer une image docker pour un déploiement plus rapide de GLPI.

+21

Assign all tasks for a ticket and Change category

Jérôme STIVAL 8 years ago 0

Example : Create a new ticket (Demande) like : "Commande d'un nouveau PC"

it automatically generates a task list to do (workflow) :

- Passer la commande chez le fournisseur

- Livraison de la commande

- Installation de l'os du PC

- Installation des applications de base

- Livraison du PC à l'utilisateur

This would also make standard changes (ITIL standard)

It's look like a "Catalogue de services"


+21
Planned

Improve booking

Pascal GUINET 9 years ago updated by glpi 4 years ago 2
We miss the following functions to booking form :
1/ User should be able to ask for a reservation by a simple form. He only add to choose a type of hardware, a begining and end date and a free field for comment. Helpdesk would after that attribute a specific material and validate that it is attributed to the user.
2/ We need a global view with the free/busy materiel at a specific date.
3/ We need a option to validate that user returned the materiel and an alerte when user did not return it passed the predicted date.