Let's say someone creates a ticket in our system. We may need to be contact 3th parties for the ticket. We perhaps would contact someone else (his boss, a supplier) through mail. In GLPI you have to do that through other means, and log the result in GLPI once done. 

The problem with this is that it's much harder to have teams working on a ticket, as some info is handled outside the ticket. 

GLPI could allow the agent to pick a user to send a mail to. (This mail could be marked as private even by adding something to the mail, that way a reply would be private too). 

This is something that is handled for example in OTRS in a very good way. 

In version 9.1 would be very good to have this possibility, using a plugin or not.

Add the possibility to delete project tasks and add permission to the profiles.

Dear fellows,

I need create SLA rule for specific locations and categories, like this:

Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)

Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)

Actions : set Ticket Priority to High

Is possible?

While you can use the GLPI reservations interface for immediate checkout/checkin of reservable assets, it is a bit cumbersome. I wrote a proposal, publicly available from my google disk (click link), for a simplified check-out/check-in solution. (I found it a bit lengthy to post in full here, and can't see any option to attach a file.)

An implementation of this functionality would simplify handling of loaner assets "over the counter", and also facilitates self service stations for registering loan/return.

Here is a good feature

Business rule to transfer tickets between entities. (new action - move to entity...)

http://forum.glpi-project.org/viewtopic.php?id=36021

Actually searchtypedropdowns are  "contains, is, is not, less than, more than, under, not under"

in many case "match regular expression" would improve search and make selection criteria interface much easier.

select * from table where  field regexp SomeregularExpression

Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo

Any way to assign a (software) license to a user instead of the computer?

Most new license models (adobe, office etc) are user based, not (only) device based. 

These is a plugin:

https://github.com/FutureProcessing/glpi-fpsoftware

but seems not maintained anymore. 

I think that functionality should be provided by the core itself.