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If not, please describe it

+41

automatic ticket transfer rule

klodnitsky 9 years ago updated by Philip Adam 11 months ago 1

Here is a good feature

Business rule to transfer tickets between entities. (new action - move to entity...)

http://forum.glpi-project.org/viewtopic.php?id=36021

+40

Custom Field in Simplified Interface

Luciano 9 years ago updated by glpi 8 years ago 1

In version 9.1 would be very good to have this possibility, using a plugin or not.

+39

Delete project tasks

Thiago Passamani 8 years ago updated 7 years ago 5

Add the possibility to delete project tasks and add permission to the profiles.

+39

Busines Rules: Add ID´s in list of criteria (itilcategories_id, locations_id, users_id)

CarlosM 9 years ago updated by Eduardo Spinola 3 years ago 2

Dear fellows,


I need create SLA rule for specific locations and categories, like this:


Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)

Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)

Actions : set Ticket Priority to High


Is possible?

+33

Possibility to hide "Automatically generated by GLPI X.XX"

nicolas quiniou-briand 10 years ago updated by Sebastien 8 years ago 8
Message "Automatically generated by GLPI X.XX" should be hide in notifications configuration.
+32

new searchtype REGEXP/RLIKE : match regular expression

yves tesniere 8 years ago updated by Curtis Conard 2 years ago 2

Actually searchtypedropdowns are  "contains, is, is not, less than, more than, under, not under"


in many case "match regular expression" would improve search and make selection criteria interface much easier.


select * from table where  field regexp SomeregularExpression


+31
Started

Add patch panel in network assets

magaiverpr 8 years ago updated by Michał Panasiewicz 3 years ago 5

Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

+30

Prevent solve of ticket / change / problem when 'to do' tasks are existing

Tomolimo 9 years ago updated by Yustas 4 years ago 9

Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo


+27
Planned

PENDING STATUS: Time Limit

Rodrigo Morato Rodrigues 9 years ago updated by glpi 8 years ago 4

Regards.

Today, when we change the status of a ticket to PENDING, the ticket will remain in this state indefinitely, and the SLA timing is also stopped.
a) Is there any way to set a time limit for the ticket stay in PENDING status?

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?

+26

Closing the ticket via e-mail by the user

Kirill Lavrik 7 years ago 0

Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:

Image 137


And it is also important to have a report (statistics) on such users and such closures.