I have installed GPLI 10.0.0.5 on Windows our server under Windows server 2022.. I have received an email after configuring it. But when I create a ticket I don't received any email.

Somebody can help me please ?

It's not possible now to import Incident. I think it is a good idea to add this function

There is a way to add a task into a ticket/change. If we add the task for technician who is not invited in the ticket/change - he will not be able to see the task.

It would be great if the technician will automatically be CCed into the ticket/change (to watcher list as example)

when  seraching in a dropdown list, the research only show the the input in the list fields.

It's a great thing to search also in the comment.

For example, for the ticket categories, we have a (1) categorie includes many software group by work or typology (RH, patrimoine, finance, voiries, etc).

For each categories we have a comment describe all software included.

If a technician search for a softaware, so he could have the right categorie instead of ... nothing

Add notes to labels that can be inserted into project task notifications.

They will be inserted with a for loop because they can have more than one per activity.

The insertion or modification of a note as an "update event" of the activity must also be managed in order to trigger the sending of the notification.

Hello guys.

We use 90% of GLPI via email, most solutions are sent via email.

There could be an option in the system where I promote the last conversation to solve the problem. That would help a lot.

Currently most of the solution is "OK" as it is answered by email.

Idea Image,

Rgs

FBS

Hi,

Could a solution be thought to improve collecting emails from different mail folders without having to setup multiple collectors to have them placed in specific glpi categories??

With the actual version of glpi, those are the possibilities : : 

-business rules allow detection of the subject, however an email subject from an external party/client, is not something in general which you want to change/touch

-business rule based on collector's email adress is ok, however setting up several collectors to have their specific folder inspected could maybe be done in a more pragmatic way.

In a better world of course gmails, thunderbird, etc, would have a similar header field for tags and labels and then an easy rule could be added :)

Thank you for your time

Bonjour,

Sur les gabarits tickets default et utilisateur, j'ai masqué 2 champs :

observateur et lieu

quand je me connecte avec un code utilisateur, les champs ne sont pas masqués.

Je ne comprends pas pourquoi.

Bonen jorunée

Upgrading GLPI to a new version is a pain. It would be great if there was a console command to upgrade GLPI to the new version.

It is not possible add more than one Group to users through Automatic User assignment rule

After add the first group, the option GROUPS is not displayed again.

It will be very usefull to Work with Groups based on Catalog Services