Please check if the feature has not already been requested.
If not, please describe it
New Configuration Item types : Business Service and IT Service
Business Service definition:
Name / Owner / Availability target(%)/Description / Business Impact /
Link with : Hosts, IT Service
IT Service definition :
Name / Manager / Business Impact / Cost / Business Criticality / Description / Availability target(%)
Automatic ticket open when events in glpi
My suggestion is to insert options in business rules, to open automatic tickers, when internal events occur in glpi.
- Assets with offline status
- Modified asset
- Contract renewal
- Updating expired licenses
and any other option that we can insert with business rules
*Language: EN
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Minha sugestão é inserir opções em regras de negocio, para abertura de tickets automático, quando ocorrer acontecimentos internos no glpi.
- Ativos com status offline
- Ativos modificado
- Renovação de contrato
- Atualização de licenças vencidas
e qualquer outra opção que podemos inserir com regras de negocio
*Idioma: PT-BR
insert image in FAQ
hi,
integrate images more easily into the FAQ.
propose to send the image directly, rather than to give a source.
regards
I'm not a robot captcha for anonymous ticket creation
Create "I'm not a robot" captcha for anonymous ticket creation via helpdesk.php.
This should prevent bots creating tickets.
Сервис поддержки клиентов работает на платформе UserEcho
