Hello the team !

It would be nice if the 'Operation performed partially successful' results of massive actions could detail the number of success and not only failures.

At the moment, if some actions fails you get the details :

sprintf(__('(%1$d authorizations problems, %2$d failures)'), $nbnoright, $nbko)

It woud be nice, if also some actions succeed, to have the details

sprintf(__('(%1$d success, %2$d authorizations problems, %3$d failures)'), $nbok, $nbnoright, $nbko)

Regards,

Sylvie

as it'll help us to categories all incidents more accurately.

Category:- Infra

Sub-Category: CPU, Memory, Storage etc

Category:- Application

Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc

At the moment install/update/enable/disable buttons in the plugin management menu are all the same colour.

This makes it _very_ easy to miss items.

Please change the button colours to make the page status easier to view "at a glance"

When a requester add a new followup in reply to technician post, as the event "New Followup" is fired the system will notify the requester itself with an email address.
This could lead to unsolicited email as spam due to the fact that the user itself is already aware of the new followup and also about the topic of it (he wrote it).
Maybe it could be an enhancement to disable the mail for a followup if the recipient is the same as the author?

a user created can be cloned?

I have version 0.90.3

In planning view all the task have the same color (red). It would be nice if changes task / problem / task and ticket task could have different color. Maybe also different colors for request ticket task / incident ticket task. (reminders have the orange color)

Bonjour

Peut on améliorer le "Contrat" et "Cout" afin d'avoir par exemple

Contrat "Marche d'achat matériel"
Cout : lot 1 Onduleur date debut , date fin , garantie (36 Mois),alerte (fin/préavis) ,cout , fournisseur
Cout : Lot 2 Ordinateur date debut , date fin , garantie (12 Mois) ...

En fait meme la partie , reconduction , numero comptable , facturation , heures d'interventions
je pense que cela devrait faire partie du coté "COUTS" ..et donc d'avoir un lien avec le fournisseur pour chaque cout.

Le marché (contrat) dans une collectivité se fait par Lot (1,2,3..) avec des fournisseurs différents , et des date , durée garantie heures d'interventions (liées aux fournisseurs) ...

sometimes we need to make massive creations og Groups, Users, Entities and So on...

It's possible make a plugin or native functionality for make massive actions like that?

I mean something like a form with this:

ex: Option: combo box

-------------

* Users

* Groups

* Entities

* Categories

....... etc.

if the option it's user then appear something like:

User 1

id - password - entitie - Profile

User 2

id - password - entitie - Profile

User 3........ and so on.

if the option it's group then appear something like:

name - entitie - subentitie - etc.....

Bonjour , je trouve le plugin excellent . Néanmoins il serait utile si il était possible d'ajouter des champs . Personnellement , j'ai crée un formulaire de demande de création de compte informatique. L'utilisateur renseigne et valide. Ce qui manque c'est l'ajout de champs uniquement visible par les techniciens leur permettant d'indiquer des commentaires par questions répondues (du style 'Fait' / en attente , etc)

Allow to set sla when create ticket by webservices :

lines in bold added to webservice plugin class function methodCreateTicket:

methodhelpdesk.class.php

/**
* Create a new ticket
* for an authenticated user
*
* @param $params array of options
* (entity, user, group, date, itemtype, itemid, title, content, urgency, category)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodCreateTicket($params=array(), $protocol) {
global $CFG_GLPI;

if (isset($params['help'])) {
return array('content' => 'string,mandatory',
'title' => 'string,optional',
'entity' => 'integer,optional',
'urgency' => 'integer,optional',
'impact' => 'integer,optional',
'category' => 'integer,optional',
'user' => 'integer,optional',
'requester' => 'integer,optional',
'observer' => 'integer,optional',
'group' => 'integer,optional',
'groupassign' => 'integer,optional',
'date' => 'datetime,optional',
'type' => 'integer,optional',
'category' => 'integer,optional',
'itemtype' => 'string,optional',
'item' => 'integer,optional',
'source' => 'string,optional',
'user_email' => 'string,optional',
'use_email_notification' => 'bool,optional',
'slas_id' => 'integer,optional',
'help' => 'bool,optional');
}

if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}

// ignore config for content : always mandatory
if ((!isset($params['content']) || empty($params['content']))) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'content');
}

// Source of the ticket, dynamically created
if (isset($params['source'])) {
if (empty($params['content'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'source');
}
$source = Dropdown::importExternal('RequestType', $params['source']);
} else {
$source = Dropdown::importExternal('RequestType', 'WebServices');
}

// ===== Build the Ticket =====
// author : always the logged user
$data = array('_users_id_requester'
=> Session::getLoginUserID(), // Requester / Victime
'users_id_recipient'
=> Session::getLoginUserID(), // Recorder
'requesttypes_id'
=> $source,
'status' => Ticket::INCOMING,
'content' => addslashes(Toolbox::clean_cross_side_scripting_deep($params["content"])),
'type' => Ticket::INCIDENT_TYPE,
'items_id' => 0);

// Title : optional (default = start of contents set by add method)
if (isset($params['title'])) {
$data['name'] = addslashes(Toolbox::clean_cross_side_scripting_deep($params['title']));
}

// entity : optionnal, default = current one
if (!isset($params['entity'])) {
$data['entities_id'] = $_SESSION['glpiactive_entity'];
} else {
if (!is_numeric($params['entity'])
|| !in_array($params['entity'], $_SESSION['glpiactiveentities'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'entity');
}
$data['entities_id'] = $params['entity'];
}

// user (author) : optionnal, default = current one
if (isset($params['user'])) {
if (!is_numeric($params['user'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
$data['_users_id_requester'] = $params['user'];
}

// Email notification
if (isset($params['user_email'])) {
if (!NotificationMail::isUserAddressValid($params['user_email'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user_email');
}
$data['_users_id_requester_notif']['alternative_email'] = $params['user_email'];
$data['_users_id_requester_notif']['use_notification'] = 1;

} else if (isset($params['use_email_notification']) && $params['use_email_notification']) {
$data['_users_id_requester_notif']['use_notification'] = 1;

} else if (isset($params['use_email_notification']) && !$params['use_email_notification']) {
$data['_users_id_requester_notif']['use_notification'] = 0;
}

if (isset($params['requester'])) {
if (is_array($params['requester'])) {
foreach ($params['requester'] as $id) {
if (is_numeric($id) && $id > 0) {
$data['_additional_requesters'][] = array('users_id' => $id,
'use_notification' => true);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'requester');
}
}
} else if (is_numeric($params['requester']) && ($params['requester'] > 0)) {
$data['_additional_requesters'][] = array('users_id' => $params['requester'],
'use_notification' => true);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'requester');
}
}

if (isset($params['victim'])) {
if (is_array($params['victim'])) {
foreach ($params['victim'] as $id) {
if (is_numeric($id) && ($id > 0)) {
$data['_additional_requesters'][] = array('users_id' => $id,
'use_notification' => false);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'victim');
}
}
} else if (is_numeric($params['victim']) && ($params['victim'] > 0)) {
$data['_additional_requesters'][] = array('users_id' => $params['victim'],
'use_notification' => false);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'victim');
}
}

if (isset($params['observer'])) {
if (is_array($params['observer'])) {
foreach ($params['observer'] as $id) {
if (is_numeric($id) && ($id > 0)) {
$data['_additional_observers'][] = array('users_id' => $id,
'use_notification' => true);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'observer');
}
}
} else if (is_numeric($params['observer']) && ($params['observer'] > 0)) {
$data['_additional_observers'][] = array('users_id' => $params['observer'],
'use_notification' => true);
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'observer');
}
}

// group (author) : optionnal, default = none
if (!isset($params['group'])) {
$data['_groups_id_requester'] = 0;
} else {
if (!is_numeric($params['group'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
$data['_groups_id_requester'] = $params['group'];
}

// groupassign (technicians group) : optionnal, default = none
if (!isset($params['groupassign'])) {
$data['_groups_id_assign'] = 0;
} else {
if (!is_numeric($params['groupassign'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'groupassign');
}
$data['_groups_id_assign'] = $params['groupassign'];
}

// date (open) : optional, default set by add method
if (isset($params['date'])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params['date'])) {
$data['date'] = $params['date'];
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}

// Item type + id
if (isset($params['itemtype'])) {
if (!isset($params['item'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'item');
}
if (!class_exists($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '',
'itemtype=' . $params['itemtype']);
}
}

$item = NULL;
if (isset($params['item'])) {
if (!isset($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '','itemtype');
}
if (!is_numeric($params['item']) || $params['item'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '',
'item=' . $params['item']);
}

// Both ok
$data['itemtype'] = $params['itemtype'];
$data['items_id'] = $params['item'];
}

// Hack for compatibility with previous version
if (isset($params['urgence'])) {
$params['urgency'] = $params['urgence'];
}

// urgence (priority while not exists) : optionnal, default = 3
if (!isset($params['urgency'])) {
$data['urgency'] = 3;

} else if ((!is_numeric($params['urgency'])
|| ($params['urgency'] < 1)
|| ($params['urgency'] > 5))
|| (isset($params['urgency'])
&& !($CFG_GLPI['urgency_mask']&(1<<$params["urgency"])))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'urgency');

} else {
$data['urgency'] = $params['urgency'];
}

if (isset($params['impact'])) {
if ((!is_numeric($params['impact'])
|| ($params['impact'] < 1)
|| ($params['impact'] > 5))
|| (isset($params['impact'])
&& !($CFG_GLPI['impact_mask']&(1<<$params["impact"])))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'impact');
} else {
$data['impact'] = $params['impact'];
}
}

// category : optionnal
if (isset($params['category'])) {
if (!is_numeric($params['category']) || ($params['category'] < 1)) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category');
}
$data['itilcategories_id'] = $params['category'];
}
// slas_id : optionnal
if (isset($params['slas_id'])) {
if (!is_numeric($params['slas_id']) || ($params['slas_id'] < 1)) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'slas_id');
}
$data['slas_id'] = $params['slas_id'];
}

// type : optionnal (default = INCIDENT)
if (isset($params['type'])) {
$types = Ticket::getTypes();
if (!is_numeric($params['type']) || !isset($types[$params['type']])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'type');
}
$data['type'] = $params['type'];
}
$ticket = new Ticket();
if (!$ticket->canCreate()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
if (!$ticket->canAssign()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
$data['_groups_id_assign'] = 0;
}
if ($newID = $ticket->add($data)) {
return self::methodGetTicket(array('ticket' => $newID), $protocol);
}
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '',self::getDisplayError());
}