Please check if the feature has not already been requested.
If not, please describe it
Text outside in spanish menu
In the self-service screen the text is outside of the box in the menu, the text says: "Preguntas Frecuentes"
Add entity detail in global search
Edition alerte plugin news
Lorsqu'on édite une alerte, la date de celle-ci change de format,il faut donc la renseigner de nouveau.
Elle passe au format suivant : 15--2-01-1 que ce soit pour le début ou la fin de l'alerte.
Ticket Sub Category
Hi,
There should be dependent subcategory for tickets.
Like first category is like request,incident,problem,task
if you select incident than second sub category is Hardware, Software, Network, Server,
If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner
new section : call
in the history window you can press the call button
you can enter a text with what has been said
Helpdesk: Paste and copy screenshot from clipboard
Projects in GLPI more ISO 21500 compliance
Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)
Linked tickets in the list
If tickets are linked, display them in the list of ticket with the link ticket number or add a column with link ticket.
Ticket Testing validation
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
Customer support service by UserEcho
