Please check if the feature has not already been requested.
If not, please describe it
KB articles linked to tasks
Could be great if we could link KB articles to Tasks and not just Solutions.
For example, our technicians could look into the KB on how to configure the VPN for a client and use it as a task.
The end user doesn't care much to receive the procedure to configure his VPN as a solution :)
Also, the possibility to link those KB to Task Templates would be great.
Thanks
Use parent geolocation data when no data available
When an item geolocation is not set, could it be possible to use the parent's geolocation data (if available)?
For instance, if a building has multiple floors, the building is a location and the different floors are "sub locations". There is no need to specify the geolocation data for all different floors are they are at the same address.
Hide form fields for all Profiles
ie: "Alternate username", "Alternate username number"
If not, could such a feature be added?
Thanks.
Email notification – Envelope Icon
Hello,
Currently, when we are in a ticket screen, there is a button to change the notification options, it’s symbolized by the envelope icon.
For more visibility, it might be a good idea if the envelope is not the same color when the notification was turned off.
When the ticket was transferred to another technician, it would not have to ask the question.

Thank you
GLPI 9.3.0
Hiding and or Locking Fields from users
For my Asset Management i need the opportunity to hide or lock fields for the normal users. As we store Informations in the fields which are not allowed to be changed otherwise the whole process of activating devices in the network will not work
Monitoring (plugin)
Is there any working monitoring plugin for 9.2.X (atm 9.2.3)? (Shinken, Nagios or Alignak)?
Block\Remove access to user tab personalization
Hi everyone,
I would like to know if there is a way that can I block\remove the
access of the tab personalizations from my users. I have done some
modifications on the layout/rules and I don't want to the users alterate
some preferences like: "Pre-select me as Technician when Creating
Ticket" and stuffs.
I have found a way that I can do that, but I don't want to make the association on a user_id though... Maybe on a profile_id on something like that ?
Here it's my code edit:
glpi\front\preference.php -> Starts on line 67
if(Session::getLoginUserID() == 13){<br>$pref = new Preference();
$pref->display(['main_class' => 'tab_cadre_fixe']); }else{ echo
'<div class="center">'; echo '<br>'; echo '<br>'; echo
'<img src="/glpi/pics/warning.png" alt="Warning" title="Warning">';
echo '<br>'; echo '<br>'; echo '<span class="b">You don't have permission to do that.</span>'; echo
'</div>'; }<br><br>
Thank you all
My setup: : GLPI 9.2.1 (/glpi => C:\xampp\htdocs\glpi) Installation mode: TARBALL
switch ticket status to processing after requester reply
I suggest an option to automatically switch ticket status from pending to processing if the requester had replied.
When we receive a ticket update from an user via the webform, ticket is in pending state waiting user answer, technicians haven't any clue that ticket evolved and need attention.
Default group for a user
Define a default group for a user. Add new actions in business rules for tickets & assets to assign this group to a ticket or an asset.
Assign this default group using the authorization rules engine
Transfer location between entities
Would be nice to have the possibility to transfer a location between entities.
Also requested here:
https://forge.indepnet.net/issues/3255
http://forum.glpi-project.org/viewtopic.php?id=26454
Possible this is also in conjunction with
http://glpi.userecho.com/forums/1-general/topics/700-tranfer-option-between-entities-on-projects/
Сервис поддержки клиентов работает на платформе UserEcho