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If not, please describe it

+4

Feature Request: Tab Order

Katrin 1 year ago 0

Dear Community,

Im not the first Person that ask this question: how its possible to reorder the sequence of the tabs.

Example: with the plugin "additional fields" I create a new Tab and the Tab is the last one in the sequence. Its possible to move them to another position?

I dont need a graphical solution, it would be great to have a temporary solution in the code :)

regards

Katrin

+4

Users should be forced to select a rating for satisfaction survey, no default value.

Pierre-Yves Vasener 1 year ago 0

When a user is reaching the satisfaction survey screen, the rating field is defaulted to 3 stars. Many of our users leave this field to 3 stars instead of providing a real rating. I think it would make more sense to have no default on this field to force the user to provide a relevant rating on his own.

+4

Effortless Management of Linked Assets in Operational Technology: Enhancing Assembly and Monitoring in GLPI

Maxwell1924 1 year ago 0

In the area of operational technology (OT), machines are assembled from various parts.
I am looking for a way in GLPI to better manage this assembly.

I would like to have a feature that allows me to effortlessly link assets together and then view them as a cohesive unit. That is, when the state of one asset changes, the state and location of the other asset should automatically adjust. It should also be possible to display the information about the linked assets in the asset overview.

An example: we have many scales in our company and they consist of 2 parts. The weighing terminal and the scale part.
I would like to create these 2 parts as an asset and be able to link them to the functions mentioned. So if I change the position in the terminal, the position of the scale should change automatically.
If the scale is defective and I change the status, this should also happen with all parts that are attached to it.
If only the terminal is defective, it should also be possible to separate it just as easily and link it to a new asset.

Components are not suitable for this because I miss categories and cannot add new ones, and they are actually designed for multi-part items. I need the information of an asset for these parts. Components don't give me enough fields unless I add them through custom fields, but that's not the best way and Impact Analysis does not cover everything I need.

+4

Adding observers to ticket using the mail CC field

Random488 2 years ago 0

Hi,

Could we please have an option field in the ticket for : 

-either let people add participants to the ticket by adding them in CC when they answer
-either do not let people add participants to the ticket by adding them in the CC

(ref. https://github.com/glpi-project/glpi/issues/13269)

Kind regards,

+4

New Tickets visible for all groups in an Entity

a scognamiglio 2 years ago 0
Suppose to have an entity with three groups (Client, Support I Level and Support II Level).
I would like to have the following behaviour:
- when an user from Client group creates a ticket, this is automatically assigned to Support I Level group without being visible to the Support II Level.

The problem is when a ticket is in status "NEW" and all the groups have the property  "Assign" enabled, the ticket is visible by all of them.

This behaviour is a huge problem according to ITIL v4 Foudation best practices form Information Technology Service Management.

It could be possible to implement a solution for this problem?

Regards,
Andrea
+4

Knowledge base article as part of ticket templates

Gonzalo Porcel 2 years ago 0

I am using GLPi templates to set up very specific workflows. Each ticket template has its own knowledge base article.

It would be awesome if I could set up a knowledge base article as a predefined item in a ticket template.

This would save as a lot of work and it would be as simple as being able to set a URL link when you define a template.

+4

In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.

BPS 4 years ago 0

In a ticket, Automatically filter the list of equipment in the "element" tab in relation to the location of the ticket.

+4

Cloned Tickets on new status

Iván Ramírez Alcobendas 4 years ago 0

When i clon a ticket the clon is cloned in the same state. If this is closed and i have not permmision to reopen i cant use this utility. I think is more usefull to clone a ticket on new state.

+4

Custom Fields with TAG for email notification usage

Rodrigo Lima 5 years ago 0

Can you work on next update to make Custom fields be able to:

- Auto create tag for the field created

- Use the tag with Email notification

This way we can send emails with custom field information, this would improve a lot the usability of the plugin what is already very good, if needed some investiment let me know i will be more than happy to help.

+4
Under review

Push the save button in botton screen

FBSDev 5 years ago updated by glpi 5 years ago 1


Put the Save button and trash up there along with the options, sometimes you have called with a lot of text, you have to scroll down to the end to save

Example:

Image 253