Please check if the feature has not already been requested.
If not, please describe it
Auto - KB Proposal related to the category and type of ticket
To exploit the knowledge base at best when processing a ticket, depending on its type and category , it will be a good KB list is proposed to the technician to solve the problem without going to perform research itself in the knowledge base.
If any of KB self- proposed resolution allows the ticket, that acquires a point scoring KB making it more relevant. This KB will be offered in the first position the next time a ticket of the same qualification will be open.
This feature will :
-> To save time technicians -> From more easily create KB if none is proposed in qualifying ticket -> Prioritize the most important KB
Remind the user to answer a satisfaction survey
When the user approves the solution of the ticket, the message appears in the lower field must tell the user "Now click this link and answer the ticket satisfaction survey ."
GLPI + AI Bot
Enable an artificial intelligence bot chat in the GLPI that take and give responses of the Knowledge Base and the information into the tickets
Comparison of two assets side by side to findout duplicates
After some searching you discover this asset may be a duplicate of an other. Added by someone despite it already exists, or imported twice by an automatic inventory tool.
To ease comparison between two assets, GLPI should display them in a single page, side by side and show differences. Three buttons would help to solve the "conflict" : merge, delete A or delete B.
Accented characters in entities search
In AJAX entities search, not consider accented characters.
For example, if I search e show entities where e, é, è, ... in their name.
And if I search é show entities where é and e in their name.
Hi,
Thanks for your suggestion.
This feature is too specific to be implemented in GLPI core.
It must be done in a plugin.
Regards
In ticket description to have a button to go fullscreen
The idea is to have the possibility to view and edit the ticket description in a fullscreen view.
Usually this feature already exists in such HTML editor.
Thank you,
regards,
Tomolimo
Search Computers by Software
Surbrillance des onglets sélectionnés
Bonjour,
En 0.90.1, les onglets sélectionnés de la timeline sont blancs. Ce qui est particulièrement perturbant quand on se trouve sur le premier onglet de la timeline. Exemple :
Dans cet exemple, on ne sait pas si c'est l'onglet "Réservation" ou "Administration" qui est sélectionné.
Pouvez-vous faire en sorte que la couleur de fond du dernier élément du fil d'Ariane (ici le rouge de "Réservations") soit celle de l'onglet sélectionné (ici "Réservation") quel que soit le thème ?
La demande est la même pour permettre de distinguer les onglets sélectionnés dans :
- les marque-pages (voir capture d'écran)
- les tickets (voir capture d'écran)
Merci
Customer support service by UserEcho
