Referring to planner (this one showing on front page) - when there is a need to change the term of a task for another day or two, there is no information how much time technician have before he exceed SLA - sure, he could get directly into ticket to know that or use ticket list, but still..

A little progress bar/icon/xx% status that will show Time to Resolve as option to enable/disable in this view would be very usefull 

Image to better explain my suggestion:

Hello,

Currently in GLPI 9.1.5, you can't do actions based on criterion like "redactor" (creator), "redactor in group" or "technician in group"

It would be realy useful in order to make a business rules like that :  

• if redactor in IT Group, assign IT group to ticket (if tickets aren't auto assign to redactor)
• if technician in IT Group, assign IT group to ticket

Currently you can't do that simply.

Instead of php.ini, each administrator (or operator) would have to decide upload_max_filesize = 5M

Add an option in GLPI to set the "upload_max_filesize = "  instead of php.ini

Instead of php.ini and httpd.conf, each administrator (or operator) would have to decide how long the GLPI should be inactivated from your session: now we are going to do a 10-minute troubleshooting, We return, the session closes.

Add an option in GLPI to set the session expire instead of php.ini and httpd.conf

You could even configure the message, "Your session has expired" in the login page, once it is redirected to the login page.

Split a solution in two fields :

- solution for the user (in general a short text)

- technical solution : a link to a KB article

If a KB article is created from a solution, link the solution to the article.

I noticed, that when I simulate a client and send a email followup, I get a "copy" response of my own followup to my email.

I've seen several users displeased by this topic.

Possibility to add a group as watcher on the simplified interface, at the moment is possible to do it only in the standard interface

It would be nice to have added the criteria "validation state" in the ticket business rules.

This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.

thnks

Please add the status of "approval" for ticket that appears automatically at the time of the request for validation, as new and processing (assigned) and Solved, etc.Please, very need!

When a ticket has several tasks to do, you can add the ability to link between them in order to see the tracking of the resolution ?