When a power supply is assigned to an phone (only possible from components, not from phone) it will not shown components)

The current behavior:

When a major incident occurs, we receive a lot of call. The best practice is to create a ticket for the first caller and add each next callers as requester to this ticket.

Today GLPI allow to setup the sending of a notification to the “requester” based on the event “ticket creation”. Which means that the first user receive a notification.

GLPI allow also to setup a notification to the “requester” based on the event “New user in requesters” but this means that

• When adding user 2, the users 1 receives a second notification and the users 2 receives a first notification.
• When adding user 3, the users 1 receives a third notification, the users 2 receives a second notification and the users 3 receives a first notification.
• And so on…, when adding 20 users to a ticket, the user 1 receive 21 notifications…

As a consequence, we may not setup the notification to added users based on the event "new user in requesters"... Only the first user is notified.

The good news is that it is already possible today to send a notification automatically to each caller when the technician solve the incident.

My idea:

by adding a recipient “last requester added" to the recipient’s notification, we would be allow to send a notification to the added users only.

In this way, each users would be informed once when calling.

Merci à Jean-Mathieu, Julien et Bazile et tous les contributeurs pour GLPI :) and thank you for reading me.

Malamort

on GLPI 9.2  

Now that glpi long awaited new website is up, it would be great to add a couple of new subforums to international support:

• Spanish
• Portuguese

http://forum.glpi-project.org/

Would be awesome to see glpi as preconfigured UCS App.

Would be more awesome, if not only users and groups are synced, but also assets (at least the network ones).

Thanks a lot,

meg

P.S. Some docs:

https://docs.software-univention.de/app-tutorial-4.1.html

It would be great when if you wanted to assign a ticket to several users, the "add" button would work two or more times without saving. To avoid clicking "add", "save", "add", "save", "add", "save"... every time.

The simple helpdesk.php anonymous ticket creation form should include an optional email address field.
This would record the same details as an anonymous ticket from email.

Instead of a month or warranty dropdown, add an end of warranty date.

Create a rules engine to link an asset, automatically inventoried wth a user

Actually we have a rule to change the status to pending when an approval is sent to compliance user. But the status does not come back to process assigned.

It should be great to add a rule when the approval is granted change the status to process assigned

Add the option Vote and Rate in the Knowledge Base entries for democratized or select the better option