I think it is valuable to have the status "cancelled" for tickets declined by requester.

Changing the status to "cancelled" is important so that the system does not include the ticket in statistics and to prevent it from being marked as a breach of an SLA.

In GLPI we have the posibility to mark follow-ups and task as a private items but there is no option mark as private the validation request and the validation response.

It could be very useful if we don't want the user see all the validations.

Like follow-ups and tasks, it would be a capability in the profile setup.

It could be nice to make it possible to change values from the custom field plugin with business rules for tickets.

Would it be possible to add a condition for questions which allowed the selection of a specific profile, so that for example: if that profile were to be active with the user you could show/hide a question/form section based on it being active?

Right now you cannot add notes for racks, PDUs, Passive Devices or Cables. Not sure why these are excluded but notes should be available for everything.

Currently, when editing a ticket (or a 'problem' or a 'change') and you want to attach a document, it is only possible to upload NEW documents. It should really be possible to search for an existing document, already known in GLPI database, to attach it to our ticket.

on github project wazhu, they can upgrade the agent via dashboard.

It should be very easy to implement such function in GLPI, as manually upgrade agent is pain for system admin.

procedure:

0. when there is a new agent, alert the admin in the dashboard, admin will click and download a copy to local server.

1, in GLPI dashboard, select one or multiple endpoint.

2. on the top left, ACTION button , add a "Upgrade Agent" option.

3. in the backend, mark the agent_id that need to do agent upgrade.

4. when agent check in every day, and found this need to upgrade flag on the server which associate with the current agent id, then auto download the related agent exe / pkg from server (some agent might not able to access internet due to IT policy, but able to access local GLPI server)

5. after the download, the agent will do a self upgrade.

6. after the upgrade, the agent will do a self inventory, so that the server knows the agent has been upgraded.

7. done.

Thank you.

Hello,

I would like you to add the option to set a template "answer" in the predefined fields, as this option does not currently exist. What I want is that when you click the "Answer" button in the tickets, a preselected template with the response for the ticket automatically appears.

Tickets template > Predefined Field > Answer not exist

There is a similar option now, but you have to select the answer template manually. It would be great, if glpi could do it automatically base on a predefined field.

Hi,

A technician creates a ticket for a customer, let's assume he received information by phone.
So Requester is the customer, Author is the technician.

The ticket is closed, GLPI automatically creates an external satisfaction survey (I didn't try this with internal survey). Now both Requester and Author see the survey reminder in the Personal View at the GLPI Home page (Main dashboard).

It seems only Requester should see the survey, not Author

Now in clusters you can define the items (PC or networks) that can be part of the cluster but from the Item's card is not possible to see if it is part of a cluster. I think it is useful to have this info.as it si for certificates, domains, contracts...