Please check if the feature has not already been requested.
If not, please describe it
Assign all tasks for a ticket and Change category
Example : Create a new ticket (Demande) like : "Commande d'un nouveau PC"
- Passer la commande chez le fournisseur
- Livraison de la commande
- Installation de l'os du PC
- Installation des applications de base
- Livraison du PC à l'utilisateur
It's look like a "Catalogue de services"
Improve booking
1/ User should be able to ask for a reservation by a simple form. He only add to choose a type of hardware, a begining and end date and a free field for comment. Helpdesk would after that attribute a specific material and validate that it is attributed to the user.
2/ We need a global view with the free/busy materiel at a specific date.
3/ We need a option to validate that user returned the materiel and an alerte when user did not return it passed the predicted date.
Monitoring satisfaction survey.
Add Validation Status on Rules under Business Rules for Ticket
Hi GLPi Developer.
Good day.
Can you add a new features on GLPi under Rules -> Business Rules for Ticket.
Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System.
Thank you and God Bless.
Automatic location of a device when it is assigned to a user.
I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.
Remote Monitering and Management Integration (Tactical RMM)
At the moment, GLpi does not have an Official Remote MAnagement an Monitering system integration.
Would it not be cool to have an integration with TacticalRMM which is an Opensource Remote Management and monitoring system.
the Solution has Agents, which when deployed on Machines, are able to query the information of the device, and if computers, have the ability to remote control those Machines.
the integration would feature, Combined agent deployment, and Assets Mapping between the two platforms
TActicalRMM is completley Opensource, and Available on github here: amidaware/tacticalrmm: A remote monitoring & management tool, built with Django, Vue and Go. (github.com)
The developers of TActicalRMM are OPen to a collaboration with Glpi here: Feature request : ticketing integration · Issue #1710 · amidaware/tacticalrmm (github.com)
IF GLPi is open to the same.
add firmware specificity for item_devices
Hello!
It would be great to have firmware specificity for parts, for example for disks or network card, or raid controllers
Customers [Self-Service] Users to close their own ticket option due to customer-error/or they solved the case.
Customers [Self-Service User] should close their own ticket.
I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.
Thank you
Profile: new column for Standard-Assistance->"New tickets"
It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)
Add only the last document in ticket notification
The prevent the notification to be rejected by the mail server, add only the last document added in the follow-up of the ticket to the notification. In the overway, the size of the mail may grow to much and could be rejected
Customer support service by UserEcho
