Here is a good feature

Business rule to transfer tickets between entities. (new action - move to entity...)

http://forum.glpi-project.org/viewtopic.php?id=36021

In version 9.1 would be very good to have this possibility, using a plugin or not.

Add the possibility to delete project tasks and add permission to the profiles.

Dear fellows,

I need create SLA rule for specific locations and categories, like this:

Criterion : Tickets Locations_ID IN (12, 455, 650, 660, 1200, 1300, 400, 1501)

Criterion : Tickets Categories_ID IN (45, 46, 47, 60, 61, 62, 63, 75, 74,76,77,90)

Actions : set Ticket Priority to High

Is possible?

Actually searchtypedropdowns are  "contains, is, is not, less than, more than, under, not under"

in many case "match regular expression" would improve search and make selection criteria interface much easier.

select * from table where  field regexp SomeregularExpression

Today we have to do a "workaround" to control if I have a patchpanel in my network infraestructure. It will be cool if there an option to add path panel in the port manager of assets.

Hello,

The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.

Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.

We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.

Thank you,

Regards,

Tomolimo

Markdown support enables a better communications among the interested parties for:

• Code snippets
• Images (screenshots)

Also it is faster than the WYSIWYG solution field.

Markdown should be supported in:

• Ticket description
• Ticket solution
• Ticket followups

Regards.

b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?