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Disable notifications for user's own changes/Followups when made by e-mail. GLPI 9.1.2
I noticed, that when I simulate a client and send a email followup, I get a "copy" response of my own followup to my email.
I've seen several users displeased by this topic.
Possibility to add a group as watcher on the simplified interface
Possibility to add a group as watcher on the simplified interface, at the moment is possible to do it only in the standard interface
Business rules: add validation state in criterias
It would be nice to have added the criteria "validation state" in the ticket business rules.
This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.
thnks
Please! An important suggestion to add the status
Please add the status of "approval" for ticket that appears automatically at the time of the request for validation, as new and processing (assigned) and Solved, etc.Please, very need!
tasks chain
When a ticket has several tasks to do, you can add the ability to link between them in order to see the tracking of the resolution ?
Timezone Plugin integration
Plain simple. Having users in different timezones is not easy without this plugin.
Let's add it to the core.
https://github.com/tomolimo/timezones
By the way thanks Tomolino.
Highlight ticket changes in email notification
Assuming a reader easily remembers the history of a ticket, they may quickly find what changed if the chanes are highlighted (using italic, bold or a color, or something else)
Using the graphic code (CAPTCHA) on the login page
Hi,
The idea is to make possible the activation of a captcha on the login page of GLPI.
Use an existing library (example, google recaptcha with setting the SiteKey in glpi configuration) or internal development glpi.
Regards,
History of sent mails
It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).
Consumables
Hello good day
Today in GLPI the Consumables are delivered (Dar) to Users and in my case and I believe for others too, use the Consumable Register for Mouse, Keyboards and sources that is considered Consumable.
Well, it would be possible that these Consumables could connect to the computer? Why that! The user is rotating and it does not take one home keyboard, and this keyboard, mouse, etc. belongs to the computer that it was connected.
Or Consumable is not for that purpose?
Thank you and congratulations for the project.
Forgive for this English so bad.
Customer support service by UserEcho
