Split a solution in two fields :

- solution for the user (in general a short text)

- technical solution : a link to a KB article

If a KB article is created from a solution, link the solution to the article.

I noticed, that when I simulate a client and send a email followup, I get a "copy" response of my own followup to my email.

I've seen several users displeased by this topic.

Possibility to add a group as watcher on the simplified interface, at the moment is possible to do it only in the standard interface

It would be nice to have added the criteria "validation state" in the ticket business rules.

This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.

thnks

Please add the status of "approval" for ticket that appears automatically at the time of the request for validation, as new and processing (assigned) and Solved, etc.Please, very need!

When a ticket has several tasks to do, you can add the ability to link between them in order to see the tracking of the resolution ?

Plain simple. Having users in different timezones is not easy without this plugin.

Let's add it to the core.

https://github.com/tomolimo/timezones

By the way thanks Tomolino.

Assuming a reader easily remembers the history of a ticket, they may quickly find what changed if the chanes are highlighted (using italic, bold or a color, or something else)

Hi,

The idea is to make possible the activation of a captcha on the login page of GLPI.

Use an existing library (example, google recaptcha with setting the SiteKey in glpi configuration) or internal development glpi.

Regards,

It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).