Access to the existing ticket (change, for example), may need to be done by establishing the URL, which would include the ticket number. 

As in the GLPI, user has to be logged in already and there are two other requirements:
- current PROFILE has to be correct, otherwise, there will be Permission issue;
- current ENTITY has to be correct as well, otherwise, again, permission issue. 

So, only after mentioned requirements are established, ticket may be opened (of course, if user has access to the ENTITY with the role in the PROFILE). 

I saw that there may be a possibility to do that in few automated steps, by having:
1. Ticket (example, change number);
2. Opening GLPI in specified browser, for automated log in;
3. Going to the page with the specific PROFILE instance, just to make the correct PROFILE current (central; newprofile=number);
4. Going to the page with the specific ENTITY instance, to have that ENTITY as current one (central;active_entity=number);
5. Opening the page with the change number (change_form; id=change_number). 

This is just starting point. Further steps would be to have mechanism to check under which PROFILE the ticket needs to be opened (permissions valid), and then, to find the ENTITY with specified ticket number. 

 Is there anything in the GLPI itself that, now, can make this working, or it needs fully to be automated by some scripting? 

Idea is to have a possibility to open ticket (change, for example), fast, immediately, from chat, email, clicking to the ticket number. 

Thank you, have a great day. 

Aldo

In the new version 11, webhooks evolves offering a certain number of features on the different types of elements.

Except there is not all the elements, is it possible to provide the integration of other elements such as user sheets.

Example: it would be interesting to be notified when a user sheet is modified or an additional field is modified on its sheet. (specific case)

To be able to fully install GLPI using Config as Code tools like Ansible, I suggest adding a feature to be able to install GLPI in a headless mode.

The idea is to automate the GUI setup process in a headless mode script.

I can contribute to this one.

I'm not a PHP developer, but I can automate the process if an API is provided.

Thanks.

Pls why, GLPI only logs the history of users assigned to a PC, but it doesn't log the history of PCs assigned to a User????

PLS!! Thanks GLPI!

How to list out a pc not installed a sofware? PLS!

Dear GLPI Development Team,

I'm testing GLPI version 10.0.18 & 11.0.0-beta7 and have encountered a layout issue with the Arabic interface.

When I change the language to Arabic, the interface text translates successfully, but the page direction remains Left-to-Right (LTR) instead of switching to Right-to-Left (RTL), which is expected for Arabic.

I checked the HTML output and noticed that while the `` tag includes `lang="ar"`, it does **not include `dir="rtl"`**. As a result, the layout remains LTR even though the language is Arabic.

This behavior occurs even with the default theme and no customizations. Adding `dir="rtl"` manually using browser tools immediately corrects the layout.

Is RTL support fully implemented in the final GLPI 11 release? Will the Arabic interface automatically switch to RTL in future updates?

Thank you for your great work and looking forward to your response.

Best regards,

hi,

In case of multiple "Components" present for Computers/Network devices, sometimes it is difficult to manage.

Could you advise please if the pagination is planned for Computers/Network Devices "Components" tab

Thanks in advance,

Oleg

When automatically putting a ticket on hold, it would be necessary to have the possibility of having a calendar-type field to choose the date of the first follow-up, then choose the follow-up frequency in another separate field.

Would it be possible to add this feature: retrieve a switch's port description ( IFDESCR ) and add it to the Alias or comments field

When adding Start date of warranty to a new device and pressing save, the date is not not saved, if the Delivery date field is empty. The user does not receive any feedback, what caused the date to not be saved, so the issue appears as a bug. Even if some data is not saved, the user should receive feedback.

Please include feedback if errors occur, for example, when the start date of warranty not being saved, because the delivery date was not entered beforehand. The feedback could be a standard GLPI pop-up, or fields missing, highlighted in a different colour.

• Home -> Assets -> Devices -> Add
  
• Management -> Asset lifecycle -> Delivery date
• Management - > Warranty information -> Start date of warranty