It would be interesting if the business rules for tickets have these actions or change textual fields such as description, title, or ticket followup.

Is it possible to create a setting to control image sizes?

For now, max image size is 400x300, but it would be great if this size could be customized.

For example, in our organization, all departments except IT do not use the GLPI web interface, and all communication takes place by mail, when someone writes and attaches an image to us, it is so compressed that it is impossible to parse the image, and when we answer the employee and attach the image, the employee can not see the text in the picture.

Hello,
When I create a new change / problem ticket and assign it to me, there is not not visible on my home page.

Home page : http://localhost:8080/GLPI/front/central.php

To reproduce

Steps to reproduce the behavior:

1. Go to 'Assistance'
2. Click on 'Changes'
3. Click on '+' sign
4. Fill all the followings and assign it to you
5. Click on 'Add'
6. Go to 'Home'. The new change ticket is not visible.

Logs
There is no error in log files.

Screenshots

Can you display the change / problem tickets on Home page ?

Hello,

Today, it is not possible to define a location for a change

Therefore, it is not possible to list all changes for a location. Consequently, we go 2, 3 times to a single place or the users are surprised to see us coming to replace a PC tower without bringing a screen or whatever they are waiting for...

So, I recommend adding the field 'Location' in the changes. It seems to be logical and profitable for the majority

--

Merci de m'avoir lu et bonne journée.

Malamort

GLPI 9.2

I think it might be convenient to validate a request directly in the email using an accept / reject button. Some validators are not very comfortable with the GLPI interface for the validation part.

Not able to change time format, for example to 12 hours AP/PM.

GLPI support a lot of languages, but it isn't very flexible in setup language formats, for example change 12/24 hours format.

It would be fine to have a option to change time format at least 12/24 hours. Better would be add option to also use custom time format for displayed time.

For example Wordpress use 4 option and one custom:

Need to attach documents when solving a ticket.

Hello, it would be very nice if you add pgp/gpg support to sign/crypt/encrypt mails like other tools (eg otrs). Nowadays you don't know if that mail from our (IT)-Support or from somewhere else, so when it signed you know that. The same with encryption, when you write a ticket it is sometimes very helpfull to encrypt the mail (eg for password or tokens).

best regards

Create 'Check for a newer version' button on Plugins page. 

Create 'checkpluginupdate' automatic action. 

Use the Plugins Catalog website for list of plugin versions. 

When adding a search criterion with a global search criterion they are added in order. 

Unfortunately this means all search criterion are together and all global search are together.

A modern drag and drop of search criterion would fix this issue.