Hello,

I would like to know if there is a way to have a column in front/ticket.php to have not only the "Last edit by" but also "Last followup by" in order to setup more specific search terms.

My goal is to set a "Saved search alert" on this criteria so that when a customer has replied to a helpdesk agent, I know that this ticket doesn't have any answer.

Currently, I go this way :

Why the "Last edit by" is not sufficient for me, because any supervisor could come and edit the ticket, to insert for instance comments, tasks, etc. and will be, the "Last edit by".

Has anyone found a way to do it ?

It could be useful to add building plans to a location, typically a floor. It has already been asked in https://glpi.userecho.com/communities/1/topics/350-add-document-to-a-location but only the geo tag has been implemented so far.

It may be also useful to add other pictures, like front door (if room is hard to find)

Thank you very much

Hello.

Let's say I bought 100 devices in one contract. Now I have to assign a contract to each device 100 times. Although I have a list of serial numbers.

It would be nice to automate this process - add a list of serial numbers and if there is a match - assign contract or documents.

In 9.5 version, order is include, it's possible to add total order on list of orders

GLPI is an excellent solution but there are numerous other helpdesk solutions.

I realize that each time more, the conclusion of the services depend on other companies that use another Helpdesk solution and obviously there is no integration because there is no established standard.

How about the GLPI propose an international standard? :)

Hello,i think it will be nice if we can have a quotation field under financial information. 

Sometime, i don't need to validate a quotation with a command and so i need this field to store the first financial information.

It seems that GLPI does not support smartcard authentification.Using Active Directory, if the user's accounts are set to use Smartcard session authentification only, users can't login GLPI anymore.

It should be a good idea to enable this smartcard authentification feature.

Thx !

 Hi,

    GLPI is great tool to manage assets but it lacks certain facilities. If a system goes off in GLPI, it doesn't have email alerts so that the admin can know about it instantly. It is a necessary feature for an asset management software. 

Could you please advise me when the plugin archires will be compatible with version 9.5.1 of GLPI.

I have this when I tried to installed it:

"This plugin requires GLPI >= 9.4 and < 9.5".

Kind Regards,

I am a the IT guy I can view all ticket from my dashboard it's fine, but the user in domain he login and raise the ticket that time he seen all our pending ticket numbers in user dashboard header session itself so,can we hide all the users it's possible???