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Mail collector create specfic template based on mail subject

iisinfrastructure 6 years ago 0


We are using some kind of form on another app. This app send email to GLPI.
We'd like to create a ticket with a specific template. To know which template should be used we want to use the email subject.

Right now we are only able to use the email priority which is of no use in our current scenario. Can you add this criterion?

To resume I want to be able to send an email with subject TOTO and GLPI is going to create a ticket with the template TOTO.



Image on Public FAQ

Chrisme 6 years ago updated 6 years ago 1

thank you for this new version that fixes a lot of bug, here is a perfect recommendation:

concrete example:
I solve a ticket, I paint an image of the paper press, and I add the ticket to the knowledge base, the knowledge base integrates the image (perfect, correction ok :-))
then I put this knowledge base in the public FAQ,
unfortunately, in the public FAQ, access to images is prohibited.
Is it possible to take this in consideration?
thank you in advance for this work already excellent


ajouter un mails outlook dans un ticket

k3k3land 6 years ago 0

Bonjour, je suis à la recherche d'un plugin permettant d'intégrer un mail sur l'application Outlook directement dans un ticket GLPI avec une icône qui demande de le numéro de ticket et hop,

le mail ce place en temps que suivi de ticket.


Standardize ticket mandatory fields

tyrone wyatt 6 years ago updated by Tomolimo 6 years ago 1

In GLPI 9.2, there is two versions of mandatory fields.

The old way marked with a red * and the new way where the box is marked with red.

Can you please standardize this.

I prefer the new look.

Image 121


profile access control

assertpedro 6 years ago 0

FIX the profile section.


Ajout d'un Workflow au plugin Formcreator

Raz 6 years ago updated by Tomolimo 6 years ago 5

Ajouter un workflow au plugin formcreator qui pemettrais d'attendre la cloture d'un ou plusieur ticket cible avant l'envoi d'autre ticket à d'autre cible.

Add a workflow to the formcreator plugin that would wait for the closing of one or more target tickets before sending another ticket to another target.


reformed computer

g benard 6 years ago 0

in glpi it misses the reformed part of a machine. This will remove software and hardware inventory but we will keep track of the machine. Is this method in the roadmap?

thank you for your work


link contract with requester

damag 6 years ago 0

It will be a good thing to be able to link contract with requester, in the same way as supplier. Lot of providers/big company are using GLPI in the way requesters are customers, and need to ensure service contract is valid during ticket creation.

It should be possible to integrate contract in the ticket life, for sorting, during creation, with cost calculation and so...


notifications mails tickets in a single mail with copy applicants, observers, and technicians including images (tracking or resolution)

ChrisCooL 6 years ago updated by JohnDoe 6 years ago 4


great feature

notifications mails tickets in a single mail with copy applicants, observers, and technicians including images (tracking or resolution)


Asset with Sparepart

Agustin 6 years ago 0

Hi, I repair electronic devices and I need to establish a relationship between the device and the spare parts I have used to solve the problem.
Spare parts have a name, part number, and quantity, such as consumables.
So you should be able to relate a spare to a computer through a ticket.

I am trying to make a plugin, but I still can not understand the structure of the functions.

Best Regards.