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+2

Automatic assignment of a sla according to a period

chguigoz 7 лет назад 0

Hello to all.
In my company, we have time periods of intervention in working hours (8-18h) and not working hours (18h-8 a hour, weekend and holidays).
The ticket's SLA varies according to these time periods.
To implement this need in GLPI, I created two different SLA : WO (working hours) and NWO (not working hours) with each two SLT:
- > time response = 30 mn in WO and 2 hours in NWO
- > time of resolution = 2 mn in WO and 4 hours in NWO
Both SLA are based on their own calendar, one for WO and the other one for NWO.

Examples:

if a ticket is created at two o'clock am, the SLA to apply is the NWO

if the ticket is created at 11 am in the morning on worked Monday, the SLA to apply is the WO.

In GLPI, i did'nt find how  to affect automatically the good SLA according to the period of creation of the ticket. I did'nt find possibility of using the calendar in rules.
Is somebody has an advice with regard to this need?
Thank you for your help !

+2

Organize personal view

Nicolas 7 лет назад 0

Possibility to organize / move / hide modules in personal view

+2

Automate backup by automatic actions

Thiago Passamani 7 лет назад 0

As a suggestion you have an option to automate the GLPI backup by automatic actions.

+2

Create combo to select active entity in login

Daniel Alves 7 лет назад 0

 Create combo to select active entity in login. After selection, in the simplified interface, the user must register called to selected entity.

+2

ability to add note in tickets

Sebastien 7 лет назад 0

Hi

Should be great if we can (mass) add notes to tickets in helpdesk tickets' list or in a ticket (with a field named Note like History, Changes, Problems, etc.)

These notes would only be accessible for tech / manager not for users.

Thanks

+2

create new asset categories in the asset drop down menu

RDobbsOKC 7 лет назад обновлен Megachip 7 лет назад 1

the ability to create new asset categories in the asset drop down menu. 


like Servers, Cameras, etc...  and choose and create custom fields for the new asset type that you want and or need. 

+2

one button for follow up send no email and follow up email

atacikia 7 лет назад обновлен Thomas L 2 года назад 1

one button for follow up send no email and follow up email

+2

mass add notes in computers' selection (computers' list)

Sebastien 7 лет назад 0

Hi

When you have the same note to add to multiple computers in computers' list, you have to do it one by one and by entering to computer's note field

It would be great to have the ability to mass add notes when selecting multiple computers and click on Actions -> Modify -> Notes field

Thanks

+2

Web Widget to embed customer service in website

Sulian 7 лет назад 0

Hello


Like ZenDesk, It will be a good thing to embed web form in user's website. See description below :


https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website

+2

screen information : Height Adjustable Screen Stand Yes/No

narutobaka 8 лет назад 0

Hi

I am asking to identify screen which have Height Adjustable Screen Stand.

I find this post of Remy :

http://forum.glpi-project.org/viewtopic.php?id=8434

I see "pivot" information, but no information about Height Adjustable Stand.

Cordialy

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