Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+2

ability to add note in tickets

Sebastien 7 лет назад 0

Hi

Should be great if we can (mass) add notes to tickets in helpdesk tickets' list or in a ticket (with a field named Note like History, Changes, Problems, etc.)

These notes would only be accessible for tech / manager not for users.

Thanks

+2

create new asset categories in the asset drop down menu

RDobbsOKC 7 лет назад обновлен Megachip 7 лет назад 1

the ability to create new asset categories in the asset drop down menu. 


like Servers, Cameras, etc...  and choose and create custom fields for the new asset type that you want and or need. 

+2

one button for follow up send no email and follow up email

atacikia 7 лет назад обновлен Thomas L 2 года назад 1

one button for follow up send no email and follow up email

+2

mass add notes in computers' selection (computers' list)

Sebastien 7 лет назад 0

Hi

When you have the same note to add to multiple computers in computers' list, you have to do it one by one and by entering to computer's note field

It would be great to have the ability to mass add notes when selecting multiple computers and click on Actions -> Modify -> Notes field

Thanks

+2

Web Widget to embed customer service in website

Sulian 7 лет назад 0

Hello


Like ZenDesk, It will be a good thing to embed web form in user's website. See description below :


https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website

+2

screen information : Height Adjustable Screen Stand Yes/No

narutobaka 8 лет назад 0

Hi

I am asking to identify screen which have Height Adjustable Screen Stand.

I find this post of Remy :

http://forum.glpi-project.org/viewtopic.php?id=8434

I see "pivot" information, but no information about Height Adjustable Stand.

Cordialy

+2

mailqueue

aa 8 лет назад обновлен 8 лет назад 4

Don´t use mailqueue when time is set to 0.

+2

Manage CIA informations for an asset

Walid Nouh 8 лет назад обновлен 8 лет назад 0

Managing the security of an infrastructure requires to define a triad, called CIA :

- Confidentiality

- Integrity

- Availability


Critity is already included in GLPI 9.2 and is the result of a matrix mixing these 3 elements.


What needs to be done would be to add the 3 fields. Of course these fields needs to be available for business rules for tickets.


For more informations : https://en.wikipedia.org/wiki/Information_security

+2

Display the license and update server for a computer

Walid Nouh 8 лет назад обновлен 8 лет назад 0

Display in GLPI the server used for licensing and the server used for updates.


In Microsoft environment, it would be KMS & WSUS.

The same mechanism applys to Redhat (Satelitte) and Suse (Suse Manager)

+2

Durée des sessions

Sulian 8 лет назад обновлен Ricardo Alexander Perez Ricard 7 лет назад 3

Plutôt que dans le fichier php.ini, il faudrait que chaque admin (ou opérateur) puisse décider du délai d'inactivité avec que GLPI vous déconnecte de votre session : actuellement on part faire un dépannage de 10 minutes et lorsqu'on revient, la session se ferme.

Сервис поддержки клиентов работает на платформе UserEcho