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+2

Knowledge base - link to

MAEuser 8 years ago updated by Walid Nouh 8 years ago 1

I believe the Knowledge base to improve considerabely if when applying a solution to a ticket, just the link to the article was saved instead of the whole content of the article.

It would allow statistics to be very relevant in order to check how many times a solution was applied to the same kind of incident for instance.

As well, it would reduce the database space needed : if I have 50 ticket solved by the same article, I have 51 times the same text, images etc. in my database. A link would be way lighter !

+2

In the knowledge base there must be different versions of the items for targets.

mehmettopcu 8 years ago updated by glpi 7 years ago 3
+2

Warranty Expiration Date

Kappa 8 years ago updated by Kappa Kappa Gamma Fraternity 5 years ago 10

A setting to list the "warranty expiration date" as expired when its past the date.

+2

Operation Master Plan

Yannick 8 years ago updated 8 years ago 1

Hello

We would like to use GLPI to create an operation master plan report


Fields:
add a field End of support Software
add a field End of support Hardware
add a field Planned Upgrade
I have done it with fields plugin, but I would like to report it on a planning with 5 next years
+2

mailgate : rule for assign requester entity

yves tesniere 8 years ago updated by yllen 8 years ago 1

when creating ticket by web interface, ticket is created in the requester entity( it makes sense if only one entity)

there is no rule to assign entity for mailgate : ie :

criteria : collector is my collector

action : assign requester default entity ( or assign requester 'first' entity)

+2

SLA : Can link calendar for technician groups

Xavier CAILLAUD 8 years ago 0

For example, I have 2 technician groups G1 & G2 :

G1 members work from 9:00 AM to 02:00 PM (with SLA1 resolution with 2 hours?)
G2 members work from 02:00 PM to 11:00 PM (with SLA2 resolution with 4 hours?)?
At creation of tickets, the SLA 1 is affected (when G1 group is affected to the ticket)
And when we change to G2 group, The SLA must be recalculated because calendar is not the same for the second group.
+2

Send invitation in Planning

Yannick 8 years ago updated 8 years ago 4

It would be useful to send invitation for appointment from glpi planning to users.


They would be able to accept it and it will be automatically added to their outlook calendar.

+2

Hide field at ticket creation but view this filed after in read only

Jérôme STIVAL 8 years ago 0

When you create a ticket, i want to hide "SLT option" and "Temps de prise en charge", etc...


But after, when i read the ticket, i can't see this information...


I affected this option by SLA and rules directly :


  • VIP SLA for VIP user tickets
  • Standard SLA for all other ticket and user

It works fine, but i want to hide this option at the creation, but not after for the followed


+2

[Cartridges] Cartridge order by user

Sulian 8 years ago 0

Add a form to manage cartridges applications for end user:

  • Consumables Application Validation System,
  • Associated Notifications,
  • Wizard user based on the available stock.


(like the "consumables" plugin)

+2

[Locations] Users list

Sulian 8 years ago 0

Can you add a tab with the list of users ?