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Welcome to GLPi feature request service.
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Hidden ticket

9 years ago • updated by 9 years ago • 1

it would be nice to add a feature "hidden ticket" with a due date in the ticket goes up.

it would be useful to keep clear sight of tickets being processed and will bring up the desired ticket at the appropriate time.

for example , to schedule the deletion of an account in several weeks or even prepare for an upcoming event

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Notification templates do not support nested if conditions

9 years ago • 0

Hello,

notification template evaluation do not support nested IFs:

##IFticket.storestatus=5##
  ##IFticket.status=New##
  ...
  ##ENDIFticket.status##
  ##ELSEticket.status##
  ...
  ##ENDELSEticket.status##
##ENDIFticket.storestatus##

I prepared patch which solves it. You can/must IFs number:

##IF0ticket.storestatus=5##
  ##IF1ticket.status=New##
  ...
  ##ENDIF1ticket.status##
  ##ELSE1ticket.status##
  ...
  ##ENDELSE1ticket.status##
##ENDIF0ticket.storestatus##

the template is evaluated then as expected.

FOREACH/ENDFOREACH is supported too.

Is it possible to include such patch in release? I believe it is useful.

Jirka Novak

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Hierarchical responsible & automatic watcher

9 years ago • updated by 9 years ago • 2

Hello,

What do you think about the idea to add the hierarchical responsible (a glpi user) for users and automatically add it as watcher when creating ticket ?

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Who should get the ticket task reminder e-mail ?

9 years ago • updated 9 years ago • 2

In my opinion the person who have to do the task should get the reminder. Please vote to get this changed or answer your suggestion. At the moment the task creator get the reminder e-Mail. (https://github.com/glpi-project/glpi/issues/695 / http://forum.glpi-project.org/viewtopic.php?pid=319060#p319060)

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Add a tab "my tickets created" in the user settings

9 years ago • updated by 9 years ago • 1

Hi,

It would be great to have one click access to their tickets created (without having to create a bookmark).

For exemple, by having a tab "my tickets created" in settings :

http://glpi/front/preference.php

Regards,

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setup default entity and default profil by rule

9 years ago • 0

Add possibility to assign "default" profil and "default" entity by the rule "Authorizations assignment rules".

Currently, it is just possible to add profil to an entity.

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Add Category to Software Dictionary

9 years ago • updated 9 years ago • 1

Would be cool to have the availability to set the software category via dictionary rule (Like it is possible for Software, Version, Publisher and Entity)

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Allow assign more tha 1 licence per server

9 years ago • updated by 7 years ago • 1

Currently, we can't assign more than 1 license per server. It cause calculation issues when we apply CORE or CAL licensing

EX; SQL 4 CORES licensing can't be directly assign. I have to create a software entry manually with (4) at the end, the multiplicate my cost x4 to add it to management sheet

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