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+2

[Improvement][Ticket] Convert task to follow and vice-versa

Sulian 8 years ago 0

Can you add an option to convert a task in a follow in the ticket tracking system ? Often another operator made this kind of mistake (write a task instead of follow) and we cannot fix it.

+2

add a message during root entity ticket creation.

Yannick 8 years ago 0

Hello

To avoid ticket creation on root entity it would be useful to add an option in general settings permitting to add a message during root entity ticket creation.

Example : Warning you are on root entity !

+2

addition of few fields in default ticket template

SJP 8 years ago updated by asdf 6 years ago 1

Hi,


Is it possible to add couple of fields like HOSTNAME, IP etc in the default ticket template, so that we can filter the alerts based on those fields.

+2

Hidden ticket

Joss 8 years ago updated by Armin01 8 years ago 1

it would be nice to add a feature "hidden ticket" with a due date in the ticket goes up.

it would be useful to keep clear sight of tickets being processed and will bring up the desired ticket at the appropriate time.

for example , to schedule the deletion of an account in several weeks or even prepare for an upcoming event

+2

Notification templates do not support nested if conditions

j novak 8 years ago 0

Hello,


notification template evaluation do not support nested IFs:


##IFticket.storestatus=5##
  ##IFticket.status=New##
  ...
  ##ENDIFticket.status##
  ##ELSEticket.status##
  ...
  ##ENDELSEticket.status##
##ENDIFticket.storestatus##
I prepared patch which solves it. You can/must IFs number:


##IF0ticket.storestatus=5##
  ##IF1ticket.status=New##
  ...
  ##ENDIF1ticket.status##
  ##ELSE1ticket.status##
  ...
  ##ENDELSE1ticket.status##
##ENDIF0ticket.storestatus##

the template is evaluated then as expected.

FOREACH/ENDFOREACH is supported too.


Is it possible to include such patch in release? I believe it is useful.


Jirka Novak


+2

Hierarchical responsible & automatic watcher

Jean-charles Preaux 8 years ago updated by Pierre LEBEL 8 years ago 2

Hello,

What do you think about the idea to add the hierarchical responsible (a glpi user) for users and automatically add it as watcher when creating ticket ?

+2

Who should get the ticket task reminder e-mail ?

Armin01 8 years ago updated 8 years ago 2

In my opinion the person who have to do the task should get the reminder. Please vote to get this changed or answer your suggestion. At the moment the task creator get the reminder e-Mail. (https://github.com/glpi-project/glpi/issues/695 / http://forum.glpi-project.org/viewtopic.php?pid=319060#p319060)

+2

Add a tab "my tickets created" in the user settings

François Legastelois 8 years ago updated by Tomolimo 8 years ago 1

Hi,


It would be great to have one click access to their tickets created (without having to create a bookmark).


For exemple, by having a tab "my tickets created" in settings :

http://glpi/front/preference.php


Regards,




+2

setup default entity and default profil by rule

philippe chauvin 9 years ago 0

Add possibility to assign "default" profil and "default" entity by the rule "Authorizations assignment rules".

Currently, it is just possible to add profil to an entity.

+2

Add Category to Software Dictionary

Megachip 9 years ago updated 9 years ago 1

Would be cool to have the availability to set the software category via dictionary rule (Like it is possible for Software, Version, Publisher and Entity)