Go to Assistance > Tickets > Template [Above Screen]

- Click on Ticket Template and modify
- Hidden Fields - I can hide some fields, but why I can't hide "Category"?? hmm...

The list of fields available to hide is retrieved with a function that has a "withtypeandcategory" option that is set to false in the context of hidden fields.
It is not clear why it is false or why type and category are linked like this. However, it has been like this for over 11 years.
I don't know how much it would affect to allow hiding both of these fields without some extensive testing.

Thank you

When synchronizing users, adding new ones, there is no possibility of limiting to the selected OU. It would be desirable to be able to set the base DN (BaseDN) from where, with the filter set, new / old users from AD / LDAP would be downloaded / updated.

As is possible with the GUI.

Hi,

add notifications with the type "Knowledge Base" to send alerts on change of an article. In option, the target of the alert could be define by the target of the article. And the notification will be activated by an option on the article (notification : yes/no).

Letting a user evaluate a ticket anytime can direct to poor data. As time time passes, the clarity of how well or not the ticket was solved is not the same (the user can even forget what was done).

For instance: my computer is working slowly. A technician acts and solve the incident (maybe optimizing, removing unwanted files, etc..). 5 months again, the computer can be slow again, and the user now says: the first ticket was poorly solved, so he can be influenced for a second problem, when trying to aswer the survey.

Taking that in consideration, and since this feature ("Time to respond to the survey") doesn't exist at this moment so any survey will stay open forever (https://github.com/glpi-project/glpi/issues/7028), it would be useful to implement this time limit

For instance, under "Financial Information" for assets, we regularly buy from international suppliers in their local currency.

It would be really useful for record the price paid in the original invoice currency.

It would be great to have a "ALL" choice in profil list.

So the user can see everything he has the right to (without having to change entity/profile).

It is annoying to switch entities and profiles several times an hour on medium/large instances of GLPI with many profiles and (sub-)entities.

Fazer os dados do mini dashboard corresponderem com os filtros dos chamados.

Hello,

Is it possible to implement an automatic relaunch of tickets when the requester has not given any news for a certain time ?

This will add a new followup with a text.

after a certain meter it will close the ticket.

It is necessary to make it possible to change the type of asset. For example, during inventory, network printers get into network devices and you need to transfer them to the "printers" type or server management interfaces (aka ILO) fall into network devices, but you need to transfer them to the "computers" type, or UPS with a network interface get back into network devices, but it is necessary to transfer them to the type "power distributors", or the IP phones fall into the "network devices", but it is necessary that they be of the type "phones".

With GLPI9.5, we now have a native Dashboard. However, it would be a great improvement if we could select only a few specific categories instead of the whole lot. Thus, we could plot graphics dedicated for each employee / each group of people using GLPI to manage the assistance they give, without having stats for all the tickets created within GLPI.