Welcome to GLPi feature request service.
Please check if the feature has not already been requested.
If not, please describe it

+288
Iniciado

Business rules for "changes"

CarlosM hace 8 años actualizado por glpi hace 2 años 7

The business rules for tickets works reasonably well for manipulating tickets, but there seems to be no ability to apply any rules for "changes." We would like to auto assign approvers and "minimum approval" settings for Change requests etc.

Helpe me please. :-)

+265
COMPLETADO

Return OS to software list

Gbb hace 1 año actualizado por glpi hace 12 meses 3

Hello, please return the operating system to the software list. Or explain how to bind licenses to the OS. For other programs - everything is fine. But if I have a license for an OS, then I have to select the corresponding software to which it belongs, and there is no OS in the list of software. Now I have to manually create the desired OS in the software list, then enter the license and manually install the OS in the software list for each computer. PS: It was in versions 9x, for what logical reasons it was removed in 10x - I don’t understand.

Image 429

+262
En revisión

plan ticket, not only ticket tasks

balucha hace 9 años actualizado por glpi hace 5 años 7
We no need split all tickets to tasks and this tickets(tickets without task) we can`t plan.
+242
En revisión

​GLPI native online helpdesk chat

Andrei Simoni hace 6 años actualizado por mathieu sizec hace 2 años 3

It would be interesting if GLPI has a native online chat system (independent of livehelperchat) that has queue support and some other functionalities like:

1 - allow the attendant to capture the client that is in the queue.

2 - return the client to the queue.

3 - transfer the client between different queues

4 - transfer the client to another attendant (ex-attendant1 answered the customer1 but finished the clerk's file1 then he transfers the client1 to the clerk2 that will give continuity in the client's service 1)

5 - be able to open a ticket by linking the chat conversation to the new ticket or linking a conversation to an existing ticket

6 - send attachments via chat

7 - At the end of the service the client responds a survey to evaluate the service performed by the chat attendant.

8 - allow the client to send the chat conversation to his own email in case he wants

+231
Iniciado

regular technical inspection on items

balucha hace 9 años actualizado por glpi hace 2 años 10
Add ability to set on items date of regular technical inspection, periodicity and GLPI then add new ticket X days before date of regular technical inspection(automatically set requester, Due date,... ). Something like reccurent ticket but for items.

We have POS systems (cash register), PC`s, UPS, printers,... and on this items we do regular technical inspection per year(or other periodicity). Now we can`t easy set this inspections to GLPI as new tickets. Reccurent ticket is too complicated.
+207
En revisión

Improve Plugin PDF with templates to print Ticket, Signatures fields, etc

Ricardo Alexander Perez Ricard hace 9 años actualizado hace 3 años 4

Image 32 Sample with Signatures fields, to technician and user.

Image 33Currently the generated pdf is poor visually


Improve PDF plugin:
-When you print a ticket the PDF file generated probe is visually speaking.
-Improve report visually ticket.
-Ability to add signature fields.
-Possibility of generating predefined templates.
-Ability to add logo , custom text, etc.
-Currently it is difficult to modify the report directly from code.
-Editor or report template before generating the PDF report.
+204

Knowledge base search - improve search filter module

blippercop hace 2 años actualizado hace 2 años 1

The search for the knowledge base should be like the other searches for tickets / changes / problems with multiple selects and "NOT contains" etc. options.

Should give the possibility to search for example:

- Contains X but not Y

- is category X

- author is X

- last editor is X

- Associated tickets / changes / problems / projects greater than X

- last edited less that MM/DD/YYYY

..

+196
Iniciado

Satisfaction Survey - respond via e-mail

Piotr Rybak hace 9 años actualizado por Andrey K hace 3 años 22
It would be great if a user would be able to "answer" the satisfaction survey via e-mail.
Message to the user could contain few smiling faces with link that rates the ticket (link that will post satisfaction level for the ticket).
+185
En revisión

Hide fields on Simplified interface but not on Default Interface

Arthur Schaefer hace 7 años actualizado por Atendimento1 - hace 1 año 12

It would be great if we could hide some fields just on the Simplified interface. Not on entire ticket template.

Using the template to hide the fields I don't need on Simplified, hide also on Default Interface. For example. 

Field Location, Watcher... We should be able to hide'em just on Simplified without personalizing ticket.class.php.


PS.: The "hidefields" plugin just hide the Category field.

+176
COMPLETADO

Add/link ticket to Project directly not only using project task

balucha hace 9 años actualizado por glpi hace 5 años 12
We need to check how many tickets generate new project.
Respuesta
glpi hace 5 años