Hello,

Currently, when we are in a ticket screen, there is a button to change the notification options, it’s symbolized by the envelope icon.

For more visibility, it might be a good idea if the envelope is not the same color when the notification was turned off.

When the ticket was transferred to another technician, it would not have to ask the question.

Thank you

GLPI 9.3.0

For my Asset Management i need the opportunity to hide or lock fields for the normal users. As we store Informations in the fields which are not allowed to be changed otherwise the whole process of activating devices in the network will not work

Is there any working monitoring plugin for 9.2.X (atm 9.2.3)? (Shinken, Nagios or Alignak)?

Hi everyone,

I would like to know if there is a way that can I block\remove the access of the tab personalizations from my users. I have done some modifications on the layout/rules and I don't want to the users alterate some preferences like: "Pre-select me as Technician when Creating Ticket" and stuffs.

I have found a way that I can do that, but I don't want to make the association on a user_id though... Maybe on a profile_id on something like that ?

Here it's my code edit:

glpi\front\preference.php -> Starts on line 67

if(Session::getLoginUserID() == 13){<br>$pref = new Preference(); $pref->display(['main_class' => 'tab_cadre_fixe']); }else{ echo '<div class="center">'; echo '<br>'; echo '<br>'; echo '<img src="/glpi/pics/warning.png" alt="Warning" title="Warning">'; echo '<br>'; echo '<br>'; echo '<span class="b">You don't have permission to do that.</span>'; echo '</div>'; }<br><br>



Thank you all

My setup: : GLPI 9.2.1 (/glpi => C:\xampp\htdocs\glpi) Installation mode: TARBALL

I suggest an option to automatically switch ticket status from pending to processing if the requester had replied.

When we receive a ticket update from an user via the webform, ticket is in pending state waiting user answer, technicians haven't any clue that ticket evolved and need attention.

Define a default group for a user. Add new actions in business rules for tickets & assets to assign this group to a ticket or an asset.

Assign this default group using the authorization rules engine

Would be nice to have the possibility to transfer a location between entities.

Also requested here:

https://forge.indepnet.net/issues/3255

http://forum.glpi-project.org/viewtopic.php?id=26454

Possible this is also in conjunction with 

http://glpi.userecho.com/forums/1-general/topics/700-tranfer-option-between-entities-on-projects/

Permettre d'utiliser des variables, ex.:  %DATE%, %ANNEE%, %MOIS% chiffre et texte, %JOUR%..... dans un gabarit de ticket, et peut-être ailleurs. Quand je crée un gabarit de ticket que je vais associer à un ticket récurrent, j'aimerais pouvoir mettre dans le titre %MOIS% %ANNEE% pour que ca donne: Titre Octobre 2017 lors de la création du ticket. Merci à l'avance !

hello all,

Is it possible to create a business rule based on ticket creation time. 

Example : auto assign tickets created from 6pm to 5 am to a technician or group.

Keep a session alive while file uploads

https://stackoverflow.com/questions/24541130/how-to-keep-a-session-alive-while-a-file-uploads

http://www.webdevbros.net/2006/12/14/keep-session-alive-with-javascript/

http://www.theserverside.com/discussions/thread/20125.html