Hello, I would like GLPI to have the functionality to have a dropdown menu to fill in the description field of tickets with predefined texts, for example, to have some generic description templates for tickets. This is something I have seen in other help desk platforms and I find it quite useful.

Up until version 10, it's possible to access GLPI through various domains by using different virtual hosts in Apache. It seems that in version 11, this won't be possible anymore. Is there any way to allow this type of usage?

https://github.com/glpi-project/glpi/issues/16963

There are several possible ports assignable to monitor, however we miss an "USB hub" option.

hello all 

i am facing problem after i install  GLPI at the server and install all the settings i cant open it at web and give me this messuage " PHP 7.4.0 - 8.4.0 (exclusive) required " at web page  but i already download PHP 8.3 please your help.

Thanks.

When we are deleting an item from the GLPI recycle bin, for example a computer, 2 ways of deletion are always presented:

• Permanently delete but keep devices
• Permanently delete and remove devices

The issue is that I have always noticed that when permanent deletion is chosen asking to remove the devices together, some items are not excluded, leaving several inventory requirements that will no longer exist behind, such as: Software, monitor and devices

I believe that this behavior is incorrect and that everything related to that equipment should be removed.

I know that there is an automatic action task that cleans software and software versions that are no longer linked to any computer, this partially resolves the garbage left by a deleted computer, for example.

But today there is no automatic task that deletes unlinked orphan devices that were in automatic inventory, I believe that perhaps this is the way to go, to leave them in the GLPI as optional, or to clean them when deleting the equipment.

We need to customize the notification template according to the "ticket.category" value that will be something like "IT>Support", "IT>Maintenance", "General>Other", "HR>Something", etc. So, we need to check if "ticket.category" contains "IT" word (something like ##IFticket.category CONTAINS "IT"##), maybe a function with some kind of regexp can do the job.

Exist a new version 6.6.5

https://github.com/tecnickcom/TCPDF/tags

Hello, I'm starting out in this area of GLPI and Zabbis and I'm trying to integrate my Zabbix with GLPI, I followed the manual

https://www.zabbix.com/br/integrations/glpi#glpi

However, when testing, the error appears and I can't solve it, can anyone help?

Sending failed: TypeError: cannot read property 'session_token' of null

I find it extremely useful to be able to hide blocks under certain circumstances. However, I would like to suggest the ability to hide blocks based on ITIL Categories. In my case, I only need to display a specific tab for certain types of tickets, and it would be fantastic if I could control which additional field blocks are shown (or hidden in this case) using a comparison operator or a regular expression.

I hope you will consider my feature request. Thank you very much.

Best regards,

When one of our technician plan a task on a ticket, its status is set to 'Assigned (Planned)' but it doesn't stop the SLA clock. So, we asked them to manually set it to 'Pending' with a 'Waiting for planned task' reason but it's sub-optimal. I think having a planned task on a ticket should pause the SLA clock directly.