Hi

Ability to copy and paste computers from the computers' list.

I.E : if you have twice the same computers except the serial number and you want to duplicate

When a tech create a new ticket and use the "Total Duration"(Durée Totale) fields, GLPI created directly a task with the right duration but it create a task with no technician so we can't see the task in planning. It will very usefull if the task will be created with the technician who have created the ticket.

The "ticket" notification template sends the entire ticket, all comments and tasks. I want to send only the changes that have occurred in the ticket, or at least the last comment. Among the template controls, I did not find anything that could be used for this.

Module to track expedition of material to other office:

Ex. send a new PC to other office, and track this expetition (date, type of PC, Serial, user assign etc.)

Hi everyone

Could it be possible to add to the core the tinymce buttons for followed answers in the tickets ?
Well it is possible to use the tinymce for solution but not  for followed answers in tickets

Thanks

it would be useful to manage document as alfresco 

and maybe all other asset type categories.

We're trying to link an accessory to a phone in phones. The current way is adding it to consumables and linking it to a person but this isn't desirable since phones get swapped often and then it gets given to the next person with the same accessories.

Thanks

Hi

Here are some ideas to add in the core :

Ability to mass solve / close tickets with reason textbox

Ability to mass forward tickets to technicians / group with description textbox

Ability to mass reopen tickets with description textbox

Thanks

Currently, in business rules, you can check if a requester is (or not), contains (or not), begins/ends with, matches (or not) $something, or if it exists (or not).

It would be great to be able to check if the requester is a member of a specified group.

It could possibly also be useful to be able to check it for "assigned to" or "observers", I assume this wouldn't cost mush more, although I have no usecase in mind for this.

Hello,It could be really interesting to have a way to create automatically a ticket on certain criteria. For exemple on status close it costs exists. What we need is a way to find easily billing tickets.