Enable the possibility to sync the dates in the diferent options with google calendar.

The option to create a problem from a ticket already exists.

The option to create a change from a problem already exists.

But no option to create a ticket from a problem.

Create a ticket from a problem would be very useful feature when logging repeat tickets of the same problem.

An example would be that the internet is down for all users, the hotliner or technician would need to follow complete the process to log new tickets:

Current process: Create a new ticket manually by entering the requester, category, title, description, submit and adding the ticket to the problem.

New process: Click click create a ticket from problem, enter requester and submit.

I have used the option in another service desk package in the past and this feature is a real time saver. This feature encourages all tickets to be logged by service desk operators and technicians.

A mock up of Create a ticket from a problem.

If it's possible, it'll be helpfull to include the complete email form (Name-Surname<username@email..>) or just the NameSurname part into the received tickets for non-existent GLPI users

business rules : add new criterion "Technician - User DN" with "regular expression matches"

Because with the "user DN" of the Active Directory together with regular expressions it gives you enormous power to customize various rules

Today it is possible to promote a ticket, however it is necessary to give permission to update followups in the profile to enable the icon, but it is not always interesting to enable this permission, it would be interesting if there was an option to permit only this feature.

Hoje é possível promover um ticket, porém é necessário dar permissão para atualizar acompanhamentos no perfil para habilitar o ícone, mas nem sempre é interessante habilitar essa permissão, seria interessante se houvesse uma opção para permitir apenas esse recurso.

How to assign a line to a phone?