Please check if the feature has not already been requested.
If not, please describe it
add tags to Helpdeks/Tickets
We need to tags tickets with same symptoms or with needed same action,...., or tag same tickets for certain time.
Examples.
1.Different users describe same problem different. I create tag and this tag add to all tickets with same problem. Technician/supervisor search or filter tickets with this tag and work with those ticket.
2.Or when we upgrade application and after upgrade all new tickets related to this upgrade we group by tag. After some time we can get statistic that this upgrade produce xx tikcets(incidents or requests).
3.We have 200+ opened tickets and with tags I can tag tickets to the groups or filter by tags.
Now I can only link tickets. Linking tickets is good only for some scenarios.
For some scenarios I can use Problems, Changes or in 0.85 Project, but they are needlessly complicated.
Tag is simple and easy multipurpose feature.
Hi,
Thanks for your suggestion.
Our official GLPI TAG Plugin does this feature : http://plugins.glpi-project.org/#/plugin/tag
We have not planned to integrate it in GLPI core.
Regards,
Integrate GLPI with Power Automate (Connector)
Microsoft power automate allows you to automate tasks, currently there is no connector that allows direct interaction between power automate and GLPI.
It is only possible to communicate both solutions through the GLPI API.
It would be great to have a native GLPI connector integrated into power automate.
passive painel to rack
Passive painel like "pass cables"
Associate Contracts to Tickets
I'd like to know if its possible to have a field on the Ticket body (even on the creation) that allows you to associate to a specific Contract from the Entity
The goal is to create and change the SLA of the ticket, based on the selected Contract.
Is this possible?
Best regards!
Allow Watchers to add follow up to observed tickets
Watchers should be able to add follow ups to tickets
disable all plugins at once
Hi
A new feature : ability to disable all plugins at once. It should be useful when you have many plugins and you have to disable one by one when upgrading GLPI version.
Task color changes when it is done
It would be useful to change the color depends on the status of the task
information : orange
Done : green
To be done : yellow
Plugin reservation
Block edition of the ticket description made by the agents.
I request the blocking of the edition of the ticket texts made by the agents. Ticket text can be changed at any time without proper tracking. Ideally, changing the ticket description should be blocked or released only to the technician assigned to the ticket and that the changed text should be recorded in the ticket history.
Progressive Web App GLPI
Migrate the current GLPI application to a Progressive Web App, which allows you to run GLPI natively on different platforms (Web, iOS, Android, etc). And to take advantage of local storage, run offline, push notifications, performance, access to hardware, access to the homescreen of the device, among others.
http://blog.ionic.io/what-is-a-progressive-web-app/
https://codigofacilito.com/articulos/progressive-apps
Customer support service by UserEcho
