Please check if the feature has not already been requested.
If not, please describe it
Prevent solve of ticket / change / problem when 'to do' tasks are existing
Hello,
The idea is to prevent solving of items (Ticket, Change, Problem) when to do tasks are still existing.
Another way to say this is to permit solving of Tickets / Changes / Problems only when existing tasks are 'done' or 'information'.
We may show a message to inform Technicians that Ticket / Change / Problem cannot be solved as some tasks are still in 'to do' status.
Thank you,
Regards,
Tomolimo
Satisfaction survey
Hello how are you?
Add image support for knowledgebase item
Add image support to insert into knowledgebase item (screeshots)
PENDING STATUS: Time Limit
Regards.
b) Is there any way to receive an alert notification email when the timeout achieve a metric, before the ticket out of the status PENDING (SLATICKET style)?
Rich Text Editor for followups
Use jQuery QueryBuilder for multi-criteria search engine
Hello,
With this feature we can make very complexe and useful queries !
You can find demo here : http://querybuilder.js.org/demo.html
Regards,
Event Management
Control of events, where various warnings come to a one incident.
https://en.wikipedia.org/wiki/Event_Management_(ITIL)
Closing the ticket via e-mail by the user
Hi, it would be cool to perform a closing of the ticket (the decision of the ticket) via electronic mail by the user.
By type as below:
And it is also important to have a report (statistics) on such users and such closures. |
Photo of items (computer, monitor, network, device)
A photo of items (computer, monitor, network, device) would be useful.
Perhaps a photo per model.
An example can be found here https://discoict.com.au/features/device-management.aspx
Customer support service by UserEcho
