Please check if the feature has not already been requested.
If not, please describe it

Profile: new column for Standard-Assistance->"New tickets"
It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)

Block edition of the ticket description made by the agents.
I request the blocking of the edition of the ticket texts made by the agents. Ticket text can be changed at any time without proper tracking. Ideally, changing the ticket description should be blocked or released only to the technician assigned to the ticket and that the changed text should be recorded in the ticket history.

Automatic location of a device when it is assigned to a user.
I think there is no solution yet. but it would be very interesting that when assigning a device, the location of the user was automatically added to this device. if this user has this device, this device is in the location of this user. It would read the location of this user and auto-fill the location field of the device.

Refilling of cartridges for printers.
Please add the ability to send printer cartridges for refueling. This capability is required for monitoring and managing cartridges in many organizations located in the Russian Federation.

Add Cable ID field when we link network ports
It will be nice to add a field named Cable ID when we link to network ports together. This is nice to have because in Datacenter cables management best practices, we need to identify each connected cables with a unique ID to help DC tech (remote hands) to spot the right cable.

add firmware specificity for item_devices
Hello!
It would be great to have firmware specificity for parts, for example for disks or network card, or raid controllers

Add only the last document in ticket notification
The prevent the notification to be rejected by the mail server, add only the last document added in the follow-up of the ticket to the notification. In the overway, the size of the mail may grow to much and could be rejected

one License to multiples softwares
Many software like Adobe software you pay one license to use a group of software, I think is a good option register multiples software with a same license like:
Adobe After Effects CC 2018 | |
Adobe Bridge CC 2018 | |
Adobe Dreamweaver CC 2018 | |
Adobe Illustrator CC 2018 | |
Adobe InDesign CC 2018 |
Actually I need register the same license to each software above...
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