Customers [Self-Service User] should close their own ticket.

I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.

Thank you

It would be useful to be able to define permissions to be able to see New tickets (not yet assigned)

The prevent the notification to be rejected by the mail server, add only the last document added in the follow-up of the ticket to the notification. In the overway, the size of the mail may grow to much and could be rejected

Integrate GLPI and Limesurvey to improve surveys o GLPI

It will be nice to add a field named Cable ID when we link to network ports together. This is nice to have because in Datacenter cables management best practices, we need to identify each connected cables with a unique ID to help DC tech (remote hands) to spot the right cable.

Many software like Adobe software you pay one license to use a group of software, I think is a good option register multiples software with a same license like:

Actually I need register the same license to each software above...

Currently we are able to view changes/problems/tickets as a list. More efficient way of presenting tasks is kanban board, would it be possible to implement additional view which will turn list into kanban board (with statuses as columns)?

As we know, techicians have to open tickets sometimes, they have extended ticket form. When it opens, the "Opening date" is filled and contains the time when "create ticket" button was pressed.

And sometimes, filling the ticket may spend the time. So techincian have to correct the opening date field, otherwise the ticket can be overdued.

My offer is to add button "add with current time", which will correct time first then send ticket form to server/