We would like to suggest one option to activate the possibility to only close the ticket after 100% of the approvals, in case with more than one users responsible for the approvals.

Hey folks.

Currently, the only way to restrict if an ITIL dropdown is being shown while creating a ticket, is to make use of a sub-entity.

This is rather suboptimal solution (its suboptimal for almost anything to depend on different sub/entity).

We do not wish to have the default users being able to see/choose ALL of the ITIL dropdowns, since some of them are supposed to be internal to the teams using them. But those teams may also have ITIL dropdowns that MUST be visible to anyone. If they create an entry, it will be visible only for them (since its in their sub-entity).

Which makes it absolutely terrible to manage them.

Hello currently I would like to receive an email notification on GLPI with the number of tickets that is open and the number of tickets closed on each month of the year. Having no knowledge of this subject

It would be nice to have the Assigned To field be splitted in Assigned Group and Assigned Technician. I believe it has long been like this and it would be it as an option and/or improvement.

About the e-mail functionality, in my system the Requester and Observer receives the Answers update individually, this confuses them that they are the only one receiving the update from the technician. Wouldn't it be nice to have a one e-mail thread that already includes both requester (To) and observers (CC)?

Lastly, can the ID of ticket type Request and Incident be different? It is just plain numbers and having a naming convention would just be nice. (i.e. INC-#######, I-#######, SR-#######, R-########, etc.)

Hello,

Today in GLPI, there is an option to pre-select me as ticket technician. 

It would be perfect to have an option to pre-select me as task technician.

Thank you,

Regards,

Tomolimo

It would save a lot of time to have the option to save the filters used in the kanban view, similarly to the existent one in the classic tickets view. Now you have to enter the search items every time you open the kanban view.

I am trying to deploy the glpi app and I can only find non-official images:
Explore Docker's Container Image Repository | Docker Hub

hi

When answering a ticket, if I make a change in the right-hand panel, such as adding a new observer, clicking the Answer button automatically saves the data in the right-hand panel.

Summary: Enhance project visualization by introducing the ability to assign custom colors to projects, tasks, and milestones based on their Project Type. The selected colors should be reflected in both the project table view and the GANTT plugin for improved clarity and visual distinction.

Details:

1. Color Customization:
• In the Project Type definition, alongside the Name and Comments fields, add three color pickers labeled "Project color," "Task color," and "Milestone color."
  
2. Table View Enhancement:
• Display the selected "Project color" in the project table view, surrounding the type of the project, similar to the display of Project Priority.
  
3. GANTT Plugin Integration:
• Utilize all three colors in the GANTT plugin view: "Project color" on the project bar, "Task color" on the task bar, and "Milestone color" on the milestone symbol.

BeyondTrust Remote Support is an HelpDesk tool, to connect to remote machines securely.

16.000 installations in the world, some of the customers use also GLPI.

It could be a good option to connect directly from a ticket to the machine.

An extended API exists in Remote Support to start this connection.