Hello,

I would like you to add the option to set a template "answer" in the predefined fields, as this option does not currently exist. What I want is that when you click the "Answer" button in the tickets, a preselected template with the response for the ticket automatically appears.

Tickets template > Predefined Field > Answer not exist

There is a similar option now, but you have to select the answer template manually. It would be great, if glpi could do it automatically base on a predefined field.

Original GitHub issue:

https://github.com/glpi-project/glpi/issues/17909

1. Press "Create a ticket"
2. Go to "items" section
3. Choose an item
4. Notice that if you don't press "add" right below the items, but use the "+Add" button at the bottom of the page, ticket gets created without the asset assigned to the ticket

It would be great if item would be added to ticket without the need to push the "Add" button.

The project functionality can be improved with the description field being changed from a textarea to a rich text editor like the ticket field, with formatting capabilites.

This was reported at https://github.com/glpi-project/glpi/issues/16604 and was directed to this page, but I cannot find such topic here, hence creating this topic.

The FAQ on https://glpi-project.org/faq/ refers to "suggest.glpi-project.org" which leads to the following certification warning before redirecting to glpi.userecho.com:

"This server could not prove that it is suggest.glpi-project.org; its security certificate expired 67 days ago."

Is it possible to had in glpi a system that permit user to fill a form and after he done, the form will create the first good ticket once the first ticket is solved the second start, etc. It's like formcreator but formcreator create all ticket directly me I want ticket follow an order...

I think this system will permit to some enterptrise to save time and search because ticket will be created one after one...

If you wan't more precision just tell me :)

In our company we need a new rule to grant or restrict access for certain profiles or individual users on tickets with status "New". In GLPI 10.0.16 i don't see this option, so i would like to suggest to make this rule.

Thanks.

Within the interface there is no "Linked Tickets" field. This is nearly a

must as some change/problems have dependencies and there is no way to

track them.

We have multiple task templates that we define for specific customer requestes  (e.g. onboarding, hardware-request etc.).

We organize those tasks in categories, and each of those categories contains multiple task templates.

However, when we want to add those templates to a ticket, we have to do it one by one. It would be nice to be able to add a whole group of tasks at the same time.