Module to track expedition of material to other office:

Ex. send a new PC to other office, and track this expetition (date, type of PC, Serial, user assign etc.)

Hi everyone

Could it be possible to add to the core the tinymce buttons for followed answers in the tickets ?
Well it is possible to use the tinymce for solution but not  for followed answers in tickets

Thanks

it would be useful to manage document as alfresco 

and maybe all other asset type categories.

We're trying to link an accessory to a phone in phones. The current way is adding it to consumables and linking it to a person but this isn't desirable since phones get swapped often and then it gets given to the next person with the same accessories.

Thanks

Hi

Here are some ideas to add in the core :

Ability to mass solve / close tickets with reason textbox

Ability to mass forward tickets to technicians / group with description textbox

Ability to mass reopen tickets with description textbox

Thanks

Currently, in business rules, you can check if a requester is (or not), contains (or not), begins/ends with, matches (or not) $something, or if it exists (or not).

It would be great to be able to check if the requester is a member of a specified group.

It could possibly also be useful to be able to check it for "assigned to" or "observers", I assume this wouldn't cost mush more, although I have no usecase in mind for this.

Hello,It could be really interesting to have a way to create automatically a ticket on certain criteria. For exemple on status close it costs exists. What we need is a way to find easily billing tickets.

Hy, the team,

Could we get the ability to filter the visibility of the categories according to the groups. It would be more flexible to add this additional option to more complex organizations like ours.

Thank you.

Salut l'equipe,

Pourrait-on obtenir la possibilité de filtrer la visibilité des catégories en fonction des groupes. il serait plus flexible de rajouter cette option supplémentaire pour les organisations plus complexe comme la nôtre.

Je vous remercie d'avance.

Hello,

It would be great to have the possibility to configure the content of the page Unactive account, like the maintenance page.

It's only display, in french :

Vous n'avez pas accès à cette application car votre compte a été désactivé ou supprimé

Pierre

I would like to ask for the addition of 2 asset types. UPSs and Batteries. This would allow us to keep track of our good spare batteries and know how often we are replacing batteries do to failure or do to scheduled maintenance. Thanks for the consideration.