It will be a good thing to be able to link contract with requester, in the same way as supplier. Lot of providers/big company are using GLPI in the way requesters are customers, and need to ensure service contract is valid during ticket creation.

It should be possible to integrate contract in the ticket life, for sorting, during creation, with cost calculation and so...

hello

great feature

notifications mails tickets in a single mail with copy applicants, observers, and technicians including images (tracking or resolution)

Hi, I repair electronic devices and I need to establish a relationship between the device and the spare parts I have used to solve the problem.
Spare parts have a name, part number, and quantity, such as consumables.
So you should be able to relate a spare to a computer through a ticket.

I am trying to make a plugin, but I still can not understand the structure of the functions.

Best Regards.

My suggestion is quite simple, how to manage all types of emails, whether as new, example, between new called, new follow, and called solved.

It would be interesting if we could give priority to solved calls, then follow-ups, and new calls.

Some menu to manage this, at least in my environment, plus help, far beyond other types of corporate environments.

Add new actions to habilitations rules engine to set the default entity and profile for a user.

Is it possible that for simplified interface we can see the option "Application for approval" because when can only see and use this option if the user has the standard interface.

When we are creating a new incident template  we can only select this option has mandatory in the standard inteface. :/

My suggestion is quite simple, create a new category, name In attendance, or similar, so that when a technician is solving the case, but do not want to put on pending.

The transfer UI is too complicated.

An administrator, performing a transfer may not have to see all option for the transfer selected.

Showing these options give an impression of "oh I don't unsterstand, it may be dangerous and I'm not going to to it".

Discuss if these option shoud be display when a user have a Transfer READ permission, or if another right for using the transfer should be added.

Is it possible to create a new field for tickets, named "Time to Contact"? The idea is to have a new indicator for teams. 

Looking to have SMS server configuration, so user can get sms alert once request or incident is register