It would be interesting if, on the ticket panel, there was a way to get the ticket for you. This would make the flow faster.

For example, in the Redmine Easy system, when hovering over the tickets, it opens a floating button to start the ticket from the ticket panel, as shown in the image below:

Or even have a column with a start icon, that when pressed, the ticket would already be assigned to you.

And another additional idea that would be more interesting is that when pressing this button, somehow integrated with the Actualtime plug-in, for example, start a task that already counts time.

Hello,

As a user, I would like to be able to enhance the visibility of the ticket in the management ticket section by collapsing each action menu (FollowUp, Task, Document, Solution)

This collapse should have the following behaviour:

• First click on the dedicated button menu (see example below) => Show menu
• Second click on the same button menu =>  Hidden menu

Ability to set articles to be pinned and visible on the first page of the kb, next to the most recent ones etc

Would it be possible to implement a locations blacklist in GLPI just like it's already implemented for IP, MAC, Serial Numbers, UUID and Emails ?

This would be really useful for us because when we import users from our Active Directory, some users have a location (roomNumber) that doesn't physically exist and we would like them to either have the location empty, or replaced by a default location.

Also when fusionInventory plugins does it's inventory, some printers, switches, etc reports a default location from their manufacturers and since they are not one of our locations, we don't want them added to glpi.

Would this be better implemented as a blacklist (glpi/front/blacklist.form.php) or as an import rule for users (glpi/front/ruleright.php) ?

The idea is that no matter what, the final result should be that invalid locations (locations that doesn't physically exist) should not end up being added to the locations list.

Thanks a lot

Francois

I've a Battery Powered Gateway, but can't assign a battery to a network device. 

I think It would be very helpful to have the possibility of adding something like ##solution.author##.

There is already ##followup.author##, so I dont get why the solution one isnt there already.

When we direct a call to a supplier we are restricted to the email address that is 
registered for him, and as there is the possibility of several contacts registered 
for the same supplier, then we could select which contact to send the call to.

So the process would be as follows:

1. Assign the ticket to the supplier;
2. The system shows in the list all the contacts registered for the supplier;
3. We select the desired contact;
4. We confirm the assignment and the system sends the appropriate messages.

Good Day

may i please suggest the addition of half day as part of the closing days.

in GLPI the close times can be linked to the calender such that these are excluded in the overall reporting of a ticket life time.

suggestion: Add a time start and end of all close times. this will enable the addition of a halfday where the closing time is between 12:00 pm to say 5:00 pm. please this would assist a lot. in my work we have half days every month. the SLA's keep going even though work hours are off the rest of the day.

Maybe better to add button for add user near email field for add user from ticket without leaving the ticket. It may create two fields by default with email: login and email address. It will be faster for outsource Helpdesk.

After adding a PC fusioninventory is filling the contact automatic. A solution for automatic creating a user (with disabled userlogin) from this would be great.