When using Simplified Interface, it is very much needed to be able to set "groups" (not just individual person) as requester, watcher, and if it will work, for tech "assigned to" as well.

You see, if the ticket template is used, it will only allow for the standard interface to be changed, not the simplified interface. In that case, "Setup > Dropdowns > Ticket Category > Visible in the simplified interface" will have NO sense at all. This parameter is used to really simplify the presentation of ticket categories to ordinary users who only need to raise a ticket and not present them with so many categories that are only usable for the service desk personnel.

I have replied in one of the forums posts too. If you will notice there are so many "views" for the ticket shown on screenshot below. Which means, being able to set the groups (I would assume -- based on reasonable logic, requester, watcher and assigned to groups) is also important for many others.

Hoping for devs to have a closer look for implementation. Many thanks in advance.

When we direct a call to a supplier we are restricted to the email address that is 
registered for him, and as there is the possibility of several contacts registered 
for the same supplier, then we could select which contact to send the call to.

So the process would be as follows:

1. Assign the ticket to the supplier;
2. The system shows in the list all the contacts registered for the supplier;
3. We select the desired contact;
4. We confirm the assignment and the system sends the appropriate messages.

I'm trying to get DeviceHardDrive ID through the API, but method listSearchOptions doesn't give it like for other items (usually field "2"), so I can't add correct deviceharddrives_id for new Item_DeviceHardDrive instance. Is it bug or feature?

Hi,

a List with the development costs for certain futures would be great. If enough people spent money you will develop this feature within a promised time schedule.

Regards

Tengo GLPI 9.3.3, y tengo conectada algunas PCs

(ubuntu) con el plugins fusioninventory-9.3+1.4 y los cambios de

hardware que se hacen el los clientes se reportan en el servidor GLPI

perfectamente. Lo que no he logrado es que el servidor GLPI me notifique

por correo electrónico cuando ocurre un cambio de hardware en algún

cliente, necesito tener la opción para que me notifique de manera automática cuando ocurre un cambio.

Gracias

I would like to know if there is a possibility of creating a field for typing the cost in the task, following the same principle as the cost tab of the ticket.

Gente, bom dia!

Você pode me ajudar com uma pergunta? Existe uma maneira de criar um grupo para que, toda vez que uma satisfação de um serviço for atendida, ou o supervisor do serviço técnico receber um email com as informações da nota que foi dada para o serviço prestado?

Gostaria de criar o grupo e incluí-lo nesta tela abaixo, sua maneira de configurar -> notificações -> notificações -> Resposta de satisfação do ticket

A idéia é obter as informações do "responsável pelo técnico", a partir do campo destacado abaixo.

Bonjour,
au lancement de GLPI en mode debug, je vois que des 'SHOW COLUMNS' sont fait sur certaines tables pour mettre a jour des fiels.Mais j'aimerais savoir ou est parametre ce choix de tables!.. En effet je voudrais rajouter des fields issus d'autres tables mais je ne trouve pas comment c'est gere.
Est ce que quelqu'un pourrait m'aider SVP.
Merci d'avance.

Where can I setup or configure timezone? I have already update date.timezone in php.ini

Glpi 9.4.4 running on xammp server.

For use glpi on touchscreen tablet, I've need to remove the href link on the tabs otherwise my finger automaticly click on the href of the tabs. I've add this code

#html.class.php: line 1234

Html::requireJs('mobile-nav');

#html.class.php: line 5888

case 'mobile-nav':
$_SESSION['glpi_js_toload'][$name][] = 'js/mobile-nav.js';
break;

#js/mobile-nav.js

$(document).ready(() => {
$('#menu>li>a').removeAttr('href').css('cursor', 'pointer');
});